Return Agent - Las Vegas Airport

National Car Rental; Las Vegas (NV); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at the Las Vegas Airport Rental Car Facility is hiring a Return Agent to deliver friendly, efficient service throughout the rental process and assist customers with returns.

This full-time position pays $15 per hour. The role requires 18+, US work authorization, a HS diploma or GED, and 1 year of customer service experience. A valid driver's license with a clean record is also required. Benefits include PTO, insurance, 401k, and discounts.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience in retail, guest services or hospitality.
• Valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.
• Ability to work any shift including days, evenings, overnights, weekends and holidays.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and process lost and found.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Maintain an organized lot and ensure efficient flow of traffic.
• Participate in ongoing skill development and maintain reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Opening available at the following branch location: Las Vegas Airport Rental Car Facility - 88 E Warm Springs Road, Las Vegas, NV 89119.

This is a full time position that pays $15 / hour.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• This is a Union position wtih shift bid schedules
• 40 hours per week
• Must have open availability including days, evenings, overnights, weekends, and holidays

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services or hospitality.
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
• Must be able to work any shift/hours (open to any days of the week); this schedule is determined on a shift bid and includes nights, overnights, weekends, and holidays.