Return Agent - El Paso Airport

National Car Rental; El Paso (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k retirement plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Return Agent at El Paso Airport to provide friendly, efficient service during the car return process and assist customers with the rental end-to-end. The role emphasizes accuracy in receipts, asset checks, and a courteous customer experience.

The position requires a valid driver's license, 18+ years of age, and prior customer service or retail experience. Competitive benefits and a structured schedule are offered, with opportunities for growth within Enterprise

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, or administrative support experience.
• Must have at least 12 consecutive months of prior work/organizational experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction in past 5 years.

Responsibilities

• Greet all customers on arrival with prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles with unit number, date, time; log to lost and found.
• Advise on rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Thank customers using prescribed dialogue.
• Inquire about service and document dissatisfaction when present.
• Discreetly check vehicles for damage and direct to the damage/loss report counter.
• Ensure fuel level is checked and recorded for returns.
• Create a service alert for mechanical or body damage reported by customers.
• Identify system-held vehicles and verify their movement to the proper lot.
• Keep the lot organized for easy access and traffic flow.
• Pursue self-improvement through training and goal setting.
• Maintain reliable attendance and punctuality.
• Perform miscellaneous duties as assigned.

Skills

Customer service experience

Work/organizational experience

Valid driver's license

Attendance & punctuality

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position starts at $15 / hour plus monthly performance bonuses. Employees in this position average $400/mo, the range is between $400-$800/mo.

This position is located at the El Paso Airport: 6505 Convair Rd. Ste 430, El PAso, TX 79925

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Sunday: 12:00pm - 9:00pm
• Monday:12:00pm - 9:00pm
• Tuesday:Off
• Wednesday: Off
• Thursday: 12:00pm - 9:00pm
• Friday: 12:00pm - 9:00pm
• Saturday: 12:00pm - 9:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot locationKeep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have at least twelve consecutive months of prior work/organizational experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years