Return Agent- Customer Service

National Car Rental; San Juan (PR); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at the San Juan International Airport in Puerto Rico is seeking a Return Agent to deliver friendly, efficient service during the rental process. You will greet customers, explain charges, and help direct travelers to the airport terminal.

Candidate must be 18+, fluent in English and Spanish, and hold a valid Puerto Rico driver’s license with limited violations. Work schedule is 40 hours weekly in a 24‑hour operation; benefits include PTO, insurance, 401k with matching, and

Qualifications

• Must be 18 years or older.
• Must be fluent in English and Spanish.
• Authorized to work in the U.S. without sponsorship.
• Experience in customer service preferred.

Responsibilities

• Greet customers arriving on the lot using prescribed dialogue.
• Remind customers to check for personal belongings and log items found.
• Review rental charges and provide accurate receipts to customers.
• Provide information about transportation to the airport terminal in a professional manner.
• Maintain courteous interactions and thank customers using prescribed dialogue.
• Identify damaged vehicles and direct customers to complete a damage report.
• Ensure proper return of fuel and update system with accurate status.
• Keep the lot organized to support traffic flow.

Skills

English fluency

Spanish fluency

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This pay for this position starts at $10.50/ hourly and incentives

This position is located at San Juan International Airport.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Position is 40 hours per week. This is a 24 hour operation.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be fluent in English and Spanish.
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
• High School Diploma or G.E.D. required
• Experience in handling customer service functions preferred
• Must have basic computer skills
• Must have a valid Puerto Rico driver's license with no more than 2 moving violations within the last 3 years
• No drug or alcohol related convictions on driving record in the last 3 years
• Apart from religious observation, must be able to work a flexible schedule. Position is 40 hours per week. This is a 24 hour operation.