Return Agent- Customer Service

National Car Rental; San Juan (PR); On-site; USD 11,933 - 16,996; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Return Agent at San Juan International Airport. This role involves providing exceptional service to customers during the rental process, checking vehicles for damage, and ensuring all rental charges are reviewed. Candidates must be at least 18 years old, fluent in English and Spanish, and possess a valid Puerto Rico driver's license. Benefits include paid time off, employee discounts, and health insurance.

Qualifications

• Must be at least 18 years old.
• Experience in handling customer service functions preferred.
• Must have a valid Puerto Rico driver’s license with no more than 2 moving violations in the last 3 years.

Responsibilities

• Greet all customers using appropriate dialogue.
• Check vehicles for damage on arrivals.
• Advise and review rental charges.

Skills

Fluent in English and Spanish

Basic computer skills

Customer service experience

Education

High School Diploma or G.E.D.

Tools

Valid Puerto Rico driver’s license

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

We are hiring for a Return Agent on the National/Alamo brand at San Juan International Airport. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process.

Pay starts at $10.50 per hour with incentives.

Benefits

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401(k) with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedule

• 40 hours per week. 24‑hour operation.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.


• Remind customers to check for personal belongings and record any items found with a unit number, date, time, and add to lost and found.


• Advise and review rental charges; provide an accurate receipt to the customer.


• Provide information in a professional and courteous manner regarding transportation to the airport terminal.


• Thank customers using prescribed dialogue.


• Inquire about service satisfaction and document dissatisfaction.


• Check vehicles discreetly for damage on arrivals and direct customers to the counter for damage/loss reporting.


• Confirm whether a vehicle is being returned with a full tank of gas.


• Complete a service alert for any mechanical or body damage reported by customers.


• Identify vehicles on system hold for turnback, time or mileage, recall, or other special lock and verify their movement to the proper lot location.


• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.


• Keep lot organized for ease of access and traffic flow.


• Seek to improve job performance through self‑assessment, skill development, training and goal setting.


• Maintain a regular and reliable level of attendance and punctuality.


• Perform miscellaneous job‑related duties as assigned.

Equal Opportunity Employer

Disability/Veterans

Qualifications

• Must be at least 18 years old.


• Must be fluent in English and Spanish.


• Must be authorized to work in the U.S. and not require sponsorship for this position.


• High School Diploma or G.E.D. required.


• Experience in handling customer service functions preferred.


• Must have basic computer skills.


• Must have a valid Puerto Rico driver’s license with no more than 2 moving violations in the last 3 years.


• No drug or alcohol related convictions on driving record in the last 3 years.


• Must be able to work a flexible schedule, including a 40‑hour week for a 24‑hour operation.