Return Agent

Enterprise Holdings; San Diego (CA); On-site; USD 19,604 - 27,922; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings in San Diego is hiring for a Return Agent position. This role requires providing efficient service during the rental return process, maintaining a clean and organized lot, and assisting customers with their inquiries. Candidates must have a high school diploma, prior customer service experience, and a valid California Driver's License. The position offers a starting pay of $17.25/hour, potential bonuses, and various employee benefits including health insurance and retirement plans.

Qualifications

• Must have a minimum of 1 year prior customer service retail or administrative support experience.
• Must have a valid California Drivers License.
• Open availability to work 40 hours/week from 3 pm to midnight.

Responsibilities

• Greet customers as they arrive on the lot.
• Check for personal belongings in vehicles.
• Advise and review rental charges.
• Complete loss and damage reports as needed.
• Maintain an organized lot for ease of access.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $17.25/hour plus potential of $5+/hour in bonuses.

This position is located at 3355 Admiral Boland Way, San Diego, CA 92101.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: 3PM-12am, with consecutive days off during the middle of the week.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job‑related duties as assigned.

Equal Opportunity Employer/Disability/Veterans.

Qualifications

• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year prior customer service retail or administrative support experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observances, must have open availability and available to work 40 hours/week from 3pm- Midnight, including days, nights, weekends, and holidays.
• Must be at least 18 years old.
• This position requires valid California Drivers License.
• We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.