Return Agent - Alamo Maui Airport

Enterprise Holdings; Kahului (HI); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Paid time off

Employee discount

Health Insurance

Retirement savings plan with 401k matching

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Full Time Return Agent at the Maui Airport for Alamo Rent a Car. The role involves greeting customers, processing rental returns, and ensuring customer satisfaction while adhering to quality standards.

Qualifications include being at least 18 years old and having a valid driver’s license with a clean driving record. The position offers a shift schedule of 40 hours per week, along with benefits like health insurance and paid time off.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license with a clean driving record.
• Must be authorized to work in the U.S.

Responsibilities

• Greet customers as they arrive.
• Check for personal belongings in the vehicle.
• Advise customers on rental charges and provide receipts.
• Provide information on airport transportation.

Skills

Customer service

Organizational skills

Communication

Job description

Overview

Enterprise Mobility has an exciting opportunity for a Full Time Return Agent at the Maui Airport - Alamo Rent a Car location.

Shift Schedule: 40 hours per week, various shifts between 2:30pm-11pm, including weekends and holidays

The rate of pay for this position starts at $19.50/hour

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process and assists all customers with the rental return process. Provides professional, knowledgeable, and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This role is available as regular full time, which includes the following benefits:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction, and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 40 hours per week, between 2:30pm-11pm, including weekends and holidays