Return Agent

Rockville Loop; Orlando (FL); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Retirement savings plan with 401k matching

Job summary

Rockville Loop is hiring a Return Agent at Orlando Airport. This role focuses on providing friendly, efficient service during the rental process. Pay starts at $15.00/hour plus incentives.

Qualified candidates will have customer service experience, a valid driver’s license, and be willing to work flexible shifts. Benefits include health insurance, paid time off, and employee discounts.

Qualifications

• Must be at least 18 years of age.
• Minimum of 1 year experience handling customer service functions.
• Must have a valid driver's license.

Responsibilities

• Greet all customers upon arrival.
• Advise and review rental charges.
• Complete service alerts for vehicle issues.

Skills

Customer service experience

Basic PC skills

English language proficiency

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent at the Orlando Airport. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This pay for this position starts at $15.00 / hour ($15.50 / hour for hours worked after 4pm) PLUS this position is eligible for monthly customer service bonus incentives AND performance based incentives.

This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd, Orlando, FL 32827.

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule: Apart from religious observation, interested candidates must be willing to work a flexible full-time (40 hour/week) shift schedule, including days, evenings and weekends. Days off will be on weekdays.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Provide information in a professional and courteous manner regarding transportation to the airport terminal.

• Thank customers using the prescribed dialogue.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.

• High School Diploma or G.E.D. required.

• Minimum of 1 year experience handling customer service functions.

• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must have a valid driver's license

• Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years

• No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years

• Must be willing and able to stand and/or walk for long periods of time

• Must be able to read, write, speak and understand English

• Must be willing to work at the Orlando Airport (zip code 32827)

• Must be willing to accept the starting pay of $15.00/hour ($15.50/hour after 4pm) PLUS incentives

• Apart from religious observation, must be willing to work a flexible full-time (40 hour/week) shift schedule, including days, evenings and weekends, with days off on weekdays.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.