Return Agent - Boston Logan Airport - Part Time

National Car Rental; Boston (MA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Paid time off

Employee discount

Training and development

Job summary

National Car Rental is seeking a part-time Return Agent at Boston Logan Airport (BOS), 15 Transportation Way, Boston, MA 02128. The role focuses on friendly, efficient service throughout the rental process and requires the ability to greet customers, check for belongings, review charges, and provide great information about airport transport.

The position offers pay starting at $19/hour with average monthly bonuses of $200–$500, and includes benefits like paid time off and employee discounts.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States without future sponsorship.
• 6+ months of customer service experience.
• Valid driver’s license with limited violations in 3 years.

Responsibilities

• Greet customers on arrival and use prescribed dialogue.
• Check for personal belongings and log items in Lost and Found.
• Explain charges and provide accurate receipts.
• Provide information about transportation to the airport.
• Ensure customer satisfaction and document issues.
• Inspect incoming vehicles for damage and guide completion of reports.
• Manage vehicle movement and lot organization.

Skills

Customer service

Attention to detail

Communication

Punctuality

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

National/Alamo Brand Opportunity

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Part Time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

The pay for this position starts at $19 / hour plus average monthly bonuses opportunities of $200 to $500.

This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.

We Offer

• Paid time off


• Employee discount


• Training and development

Schedules Available

• Friday- Sunday: 5:00am-3:00pm


• Friday- Sunday: 2:00pm-12:00am

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.


• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.


• Advise and review rental charges; and provide an accurate receipt to the customer.


• Provide information in a professional and courteous manner regarding transportation to the airport terminal.


• Thank customers using the prescribed dialogue.


• Inquire about service, satisfaction and document dissatisfaction.


• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.


• Use of proper statement to determine if vehicle is being returned with full tank of gas.


• Complete a service alert for any mechanical and or body damage communicated by the customers.


• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.


• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.


• Keep lot organized for ease of access and traffic flow.


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


• Must have a High School Diploma or GED


• Must have at least 6 months of prior customer service experience


• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 5 years