Return Agent Part Time - Lafayette Regional Airport

Enterprise Holdings; Lafayette (LA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are hiring now to grow our team in Lafayette, LA as a Return Agent at the Lafayette Regional Airport.

You will greet customers, assist with the rental return process, and ensure accurate receipts while keeping a friendly, efficient environment.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• Valid driver's license with clean driving record as specified.
• High School Diploma or GED required.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet customers on arrival and use prescribed dialogue.
• Assist with rental return process and provide accurate receipts.
• Identify items found in vehicles and handle lost-and-found.
• Explain rental charges professionally and courteously.
• Maintain organized lot and ensure smooth traffic flow.
• Demonstrate punctuality and reliability in attendance.

Skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This part-time position is located at 200 Terminal Drive, Lafayette, LA (Lafayette Regional Airport).

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Training and development

Part-Time Schedule:

• 8:00am - 5:00pm Friday - Sunday
• OFF: Monday-Thursday

Compensation:

• This pay for this position starts at $15.00 per hour based on a 24-hour workweek.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be able to work the following shift/schedule:
  • 8:00am - 5:00pm Friday - Sunday
  • OFF: Monday-Thursday