Customer Experience Representative- Manchester Airport

Enterprise Holdings; Manchester (NH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Consistent full time 40 hour per week

Employee discount

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings in Manchester, NH is hiring a Customer Experience Representative to greet customers, explain rental terms, and help process rentals accurately for a smooth experience.

You will support customers with product options, upgrades, and service information while maintaining a friendly, efficient approach throughout the rental process.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without sponsorship now or in the future.
• High school diploma or GED equivalent.
• Some college preferred.
• At least 6 months prior customer service or retail experience.
• Valid driver's license with no more than 2 moving violations in 3 years.
• No drug or alcohol related conviction in 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Suggest optional protection products, upgrades, fuel options and other services.
• Offer directions and local information to assist customers during visits.
• Answer calls for reservations and rate quotes, and resolve questions from customers and branches.

Skills

Customer service experience

Education

High school diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $19 / hour plus monthlybonus opportunities. Average monthly commission bonusesrange from $300-$500.

This position is located at 1 AIRPORT RD MANCHESTER, NH 03103

We offer:

• Paid time off
• Consistent full time40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available

• Monday- Friday: 4:00pm- 1:00am (1 hour lunch break)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Somecollegepreferred
• Must have at least 6 months prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years