Return Agent - Boston Logan Airport

National Car Rental; Boston (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is seeking a Return Agent at Boston Logan International Airport. You will greet customers, process returns, review charges, and provide airport transportation information. This role emphasizes accuracy, courtesy, and efficient service within a fast-paced environment.

Located at BOS, the position offers a Thur-Mon shift with 10:00am-7:00pm hours. Starting pay is $19 per hour with potential monthly bonuses and benefits, including health and retirement plans.

Qualifications

• Must have at least 6 months of prior customer service experience
• Must be at least 18 years old
• Must be authorized to work in the United States
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Identify lost items and process lost and found.
• Explain rental charges and provide accurate receipts.
• Provide transportation information to the airport terminal.
• Maintain orderly lot and assist with damage/loss reports.
• Support vehicle movement and lot organization.
• Contribute to continuous improvement through self-assessment and training.

Skills

Customer service

Communication

Attendance

Education

High School Diploma or GED

Job description

Overview

National and Alamo operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

National and Alamo operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

The pay for this position starts at $19 / hour plus average monthly bonuses opportunities of $200 to $500.

This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available

• Thursday- Monday: 10:00am-7:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a High School Diploma or GED
• Must have at least 6 months of prior customer service experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years