Customer Service Return Agent - Columbus John Glenn Airport

Enterprise Holdings; Columbus (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Return Agent at CMH Airport to provide friendly, efficient service throughout the rental process. Responsibilities include greeting customers, processing charges, and guiding them to the airport terminal. This role supports a fast-paced car rental environment with emphasis on accuracy and courtesy.

Starting pay is $15.00 per hour. The schedule includes evenings and weekends. Benefits include PTO, insurance options, and 401k with matching profit sharing.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Minimum 1 year prior customer service, retail, or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.
• Must be authorized to work in the United States; sponsorship not required now or in the future.

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify items found in the vehicle and log with unit number, date and time.
• Advise and review rental charges; provide accurate receipt.
• Provide information regarding transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue.
• Inquire about service, satisfaction and document any dissatisfaction.
• Check vehicle for damage on arrival and direct to counter for damage/loss report.
• Determine if vehicle is returned with a full gas tank.
• Complete service alerts for any mechanical or body damage.
• Identify vehicles on hold and verify movement to proper lot location.
• Identify and tag vehicles flagged for grounding or maintenance.
• Keep lot organized for easy access and traffic flow.
• Aim to improve performance through self-assessment and training.
• Maintain reliable attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service experience

Attendance & punctuality

Communication skills

Work authorization

Driver's license valid

No drug/alcohol convictions

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The starting pay for this position is $15.00 / hour.

This position is located at the Columbus John Glennon International Airport (CMH) - 4106 International Gateway Columbus, OH 43219.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The schedule available is:

• Monday - 11:00am to 7:30pm
• Tuesday - 11:00am to 7:30pm
• Wednesday - OFF
• Thursday - OFF
• Friday - 11:00am to 7:30pm
• Saturday - 11:00am to 7:30pm
• Sunday - 11:00am to 7:30pm

Responsibilities

Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)