Customer Service - Return Agent - Little Rock Airport

nationalalamo-erac; Little Rock (AR); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Return Agent at the Little Rock Airport to deliver friendly, efficient service during the rental car return process. You will greet customers, process returns, and ensure a smooth, courteous experience.

The position pays $13.50 per hour and offers a comprehensive benefits package including paid time off, health, dental, and life insurance, a 401k with matching profit sharing, employee rental car discounts, and ongoing training and development opportunities.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States now and in the future without sponsorship.
• High School Diploma or GED required.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Assist customers with the rental return process.
• Identify and log items found in vehicles for Lost and Found.
• Explain rental charges and provide accurate receipts.
• Provide directions to airport terminals and assist with transportation information.
• Document customer satisfaction and address concerns promptly.
• Ensure vehicle inspections and damage reports are completed.
• Keep the lot organized to support efficient traffic flow.
• Attend to duties and training to improve performance.

Skills

Customer service

Administrative support

Retail experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $13.50 / hour and is located at the Little Rock Airport located at 1 Airport Road Little Rock AR, 72202.

We offer:

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

We have the following schedule available:

• Monday: 4:00am to 1:00pm


• Tuesday: OFF


• Wednesday: OFF


• Thursday: 4:00am to 1:00pm


• Friday: 4:00am to 1:00pm


• Saturday: 4:00am to 1:00pm


• Sunday: 4:00am to 1:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot


• Remind customer to check for personal belongings


• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found


• Advise and review rental charges; and provide an accurate receipt to the customer


• Provide information in a professional and courteous manner regarding transportation to the airport terminal


• Thank customers using the prescribed dialogue


• Inquire about service, satisfaction and document dissatisfaction


• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report


• Use of proper statement to determine if vehicle is being returned with full tank of gas


• Complete a service alert for any mechanical and or body damage communicated by the customers.


• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location


• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location


• Keep lot organized for ease of access and traffic flow


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• High School Diploma or G.E.D. required


• Must have a minimum of 1 year prior customer service retail or administrative support experience


• Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 5 years