Retreat Host

Four Seasons; Lanai City (HI); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Hourly rate $33.07

Medical, dental & vision benefits

Paid time off & holidays

Employee meals & dry cleaning

On-island housing

Inter-island airfare

Training & development

Employee recognition & events

Job summary

Four Seasons Sensei Lanai, a Four Seasons Resort, is seeking a Retreat Host to deliver a personalized, seamless guest journey from arrival to departure on Lanai. You will blend Front Desk and Concierge responsibilities, coordinating services across the resort while building genuine relationships with guests.

The role emphasizes proactive service, strong product knowledge, and the ability to respond with warmth, efficiency, and attention to detail in a luxury setting.

Qualifications

• Legal work authorization in United States is required.
• Ability to work seven days a week, including holidays and weekends.
• Stand for extended periods, lift up to 50 lbs, push/pull as needed.
• Strong ability to anticipate guest needs and deliver personalized service.

Responsibilities

• Welcome guests and manage arrival/departure experiences with warmth and personalization.
• Conduct professional check-ins and check-outs, confirming room type and preferences.
• Provide resort overview, issue keys, and coordinate luggage with Guest Services.
• Review folios at departure and process payments per procedures.
• Coordinate guest requests including dining, activities, spa, and transportation.
• Offer recommendations for resort offerings and local experiences.
• Deliver highly personalized service by recognizing guest preferences and repeat history.
• Address concerns promptly with empathy and follow-up.
• Use PMS to update guest profiles, record preferences, and billing.
• Maintain guest notes and operational records for a seamless experience.

Skills

Legal work authorization

Customer service

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

RETREAT HOST

Sensei Lāna’i, A Four Seasons Resort, is looking for a Retreat Host who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

The Retreat Host is a guest-facing hospitality professional who delivers a personalized, seamless experience throughout the guest journey. Serving as the primary on-property point of contact, this role blends Front Desk and Concierge responsibilities, managing arrivals and departures while anticipating guest needs and coordinating services across the resort. Through genuine hospitality, strong product knowledge, and attention to individual preferences, the Retreat Host builds meaningful guest relationships and curates memorable experiences that reflect Four Seasons luxury standards. Responsibilities include, but are not limited to:

• Welcome guests and manage the full arrival and departure experience, delivering a warm, personalized, and seamless first and last impression
• Conduct professional check-ins and check-outs, confirming room type, rates, and guest preferences with accuracy and discretion
• Provide an overview of the resort, amenities, and services; issue room keys and coordinate luggage delivery with Guest Services
• Review guest folios at departure, post final charges, confirm satisfaction, and process payments in accordance with approved financial procedures
• Serve as a primary point of contact throughout the guest stay by building genuine relationships and anticipating needs
• Coordinate guest requests including dining reservations, resort activities, spa and wellness services, transportation, and special celebrations
• Offer knowledgeable recommendations for resort offerings and local island experiences, ensuring clear communication and follow-through with all departments
• Deliver highly personalized service by recognizing guest preferences, special occasions, and repeat guest history
• Address guest concerns promptly with empathy and sound judgment, taking ownership of service recovery and ensuring appropriate follow-up
• Utilize property management and reservations systems to process check-ins and check-outs, update guest profiles, record preferences, and document billing accurately
• Maintain detailed guest notes and operational records to support a seamless and personalized experience
• Manage a balanced cashier bank, including processing payments, posting charges, making change, handling foreign currency when applicable, and reconciling transactions each shift
• Support revenue generation by confidently offering room upgrades and enhanced resort experiences while ensuring proper rate assignment and billing accuracy
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Strong ability to anticipate guest needs, personalize service, and respond with warmth, efficiency, and attention to detail.

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $33.07
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.