Retreat Host - Casual

Four Seasons Hotels and Resorts; United States; On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Employee meals

Dry cleaning for uniforms

Development programs

Inclusive culture

Job summary

Four Seasons Resorts Lana’i is seeking a Retreat Host to deliver a personalized guest journey. This on-site role blends Front Desk and Concierge duties, welcoming guests and coordinating arrivals and departures to reflect Four Seasons luxury standards.

The position requires legal work authorization in the United States, the ability to stand for long periods, and a proactive hospitality mindset to arrange dining, spa, island activities and special celebrations.

Qualifications

• Must have legal work authorization in United States.
• Ability to stand for extended periods and lift up to 50 lbs.
• Strong guest-service orientation with warmth, efficiency and attention to detail.

Responsibilities

• Welcome guests and manage full arrival and departure experience with a warm, personalized impression.
• Conduct professional check-ins/check-outs and coordinate luggage delivery with Guest Services.
• Provide overview of resort amenities and services; issue room keys and coordinate services.
• Review folios at departure, post-final charges, and process payments per procedures.
• Serve as primary contact during guest stay; build genuine relationships and anticipate needs.
• Coordinate guest requests including dining, activities, spa, transportation, and celebrations.
• Offer recommendations for resort offerings and island experiences with clear inter-department communication.
• Deliver personalized service by recognizing guest preferences and repeat history.
• Manage cashier bank, process payments, and reconcile transactions each shift.
• Support revenue generation with appropriate room upgrades and enhanced experiences.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

RETREAT HOST

Sensei Lāna’i, A Four Seasons Resort, is looking for a Retreat Host who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Retreat Host is a guest-facing hospitality professional who delivers a personalized, seamless experience throughout the guest journey. Serving as the primary on-property point of contact, this role blends Front Desk and Concierge responsibilities, managing arrivals and departures while anticipating guest needs and coordinating services across the resort. Through genuine hospitality, strong product knowledge, and attention to individual preferences, the Retreat Host builds meaningful guest relationships and curates memorable experiences that reflect Four Seasons luxury standards. Responsibilities include, but are not limited to:

• Welcome guests and manage the full arrival and departure experience, delivering a warm, personalized, and seamless first and last impression
• Conduct professional check-ins and check-outs, confirming room type, rates, and guest preferences with accuracy and discretion
• Provide an overview of the resort, amenities, and services; issue room keys and coordinate luggage delivery with Guest Services
• Review guest folios at departure, post final charges, confirm satisfaction, and process payments in accordance with approved financial procedures
• Serve as a primary point of contact throughout the guest stay by building genuine relationships and anticipating needs
• Coordinate guest requests including dining reservations, resort activities, spa and wellness services, transportation, and special celebrations
• Offer knowledgeable recommendations for resort offerings and local island experiences, ensuring clear communication and follow-through with all departments
• Deliver highly personalized service by recognizing guest preferences, special occasions, and repeat guest history
• Address guest concerns promptly with empathy and sound judgment, taking ownership of service recovery and ensuring appropriate follow-up
• Utilize property management and reservations systems to process check-ins and check-outs, update guest profiles, record preferences, and document billing accurately
• Maintain detailed guest notes and operational records to support a seamless and personalized experience
• Manage a balanced cashier bank, including processing payments, posting charges, making change, handling foreign currency when applicable, and reconciling transactions each shift
• Support revenue generation by confidently offering room upgrades and enhanced resort experiences while ensuring proper rate assignment and billing accuracy
• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Strong ability to anticipate guest needs, personalize service, and respond with warmth, efficiency, and attention to detail.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $33.07
• Competitive wages
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal