Retirement Services Product Manager - Client-Facing

Cognizant Technology Solutions Corporation; Cheyenne (WY); Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Paid Holidays and PTO

401(k) Plan with Company Contributions

Disability Coverage

Job summary

Cognizant Technology Solutions Corporation is seeking a Product Manager for Retirement Services to bridge business stakeholders, client leadership, and delivery teams, guiding retirement initiatives and delivering measurable business value.

You will lead governance and executive reporting, manage cross-functional delivery, drive risk resolution, and identify opportunities for account growth and renewals, ensuring alignment with client needs and enterprise delivery standards.

Qualifications

• Bachelor's degree in Business, Finance, Information Technology, Management, or a related field.
• 10+ years of experience in Product Management, Program Management, Client Engagement, Relationship Management, or related leadership roles.
• Deep knowledge of Retirement Services, Retirement Administration, Retirement Operations, or Retirement Benefits programs.
• Experience working directly with executive stakeholders and senior client leadership teams.
• Proven experience managing complex stakeholder relationships and client-facing engagements.
• Strong experience leading governance forums, steering committee meetings, and executive reporting processes.
• Demonstrated ability to manage escalations, resolve conflicts, and drive issue resolution across multiple teams.
• Experience coordinating cross-functional teams and aligning business objectives with delivery outcomes.
• Strong business acumen, communication, presentation, and relationship management skills.

Responsibilities

• Serve as the primary client-facing product and engagement lead for retirement services programs and initiatives.
• Manage project and program status reporting for both internal and external stakeholders, including executive-level communications.
• Present delivery updates, risks, issues, mitigation plans, and business outcomes to client and Cognizant leadership.
• Lead steering committee meetings, governance reviews, and executive status discussions while ensuring alignment across stakeholders.
• Act as the primary escalation point for client concerns and coordinate resolution activities across delivery teams.
• Build trusted relationships with client stakeholders and serve as a strategic advisor on retirement-related business initiatives.
• Partner with cross-functional teams to translate business objectives and client requirements into actionable product roadmaps and delivery plans.
• Drive issue resolution, risk management, and proactive stakeholder communication throughout the project lifecycle.
• Identify opportunities for account growth, service expansion, renewals, and long-term client partnership development.
• Collaborate with delivery, operations, product, and business teams to ensure successful execution of business priorities and client commitments.

Skills

Stakeholder management

Executive communication

Product management

Program management

Cross-functional leadership

Client engagement

Delivery governance

Education

Bachelor's degree in business/tech/related field

Job description

Cognizant Technology Solutions Corporation is seeking a Product Manager for Retirement Services to bridge business stakeholders, client leadership, and delivery teams, guiding retirement initiatives and delivering measurable business value.

You will lead governance and executive reporting, manage cross-functional delivery, drive risk resolution, and identify opportunities for account growth and renewals, ensuring alignment with client needs and enterprise delivery standards.