Office Assistant II

MaineGuide; Rockland (ME); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Holidays

Job summary

Department of Health and Human Services (DHHS) in Rockland, ME is seeking an Office Assistant II to perform essential clerical duties, including typing, filing, mail handling, and front-desk support. The role requires strong organizational skills and the ability to prioritize tasks in a busy office environment.

Responsibilities include answering phones, processing mail, scanning and indexing documents, and providing back-up support to regional staff.

Qualifications

• Experience in office and administrative support demonstrating knowledge of modern practices.
• Ability to prioritize work with independent judgment within set procedures.

Responsibilities

• Typing, filing, making copies, answering telephones and general clerical duties.
• Answering incoming phone calls and processing mail.
• Filing paperwork, faxing, scanning and indexing documents.
• Greeting and screening visitors and directing to appropriate staff.
• Performing miscellaneous administrative tasks as needed.

Skills

Outlook email

Excel spreadsheets

MS Word

Reception by phone

Data entry

Keyboarding

Job description

Department of Health and Human Services (DHHS)

Opening Date: August 18, 2026

Closing Date: August 31, 2026

Job Class Code: 6538

Grade:08 (Admin Svcs)

Salary: $16.07 - $22.25 per hour*

*This is inclusive of a 4.00% recruitment and retention stipend

*New employees begin at Step 1, $16.07 per hour

Position Number: 02010-0971

Location: Rockland

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

As an Office Assistant II, you will be performing a variety of administrative support duties including typing, filing, making copies, answering telephones and other general clerical duties as needed.

• Answering incoming phone calls,
• Processing incoming and outgoing mail,
• Filing of paperwork and documents,
• Faxing, scanning and indexing documents,
• Assisting in a back-up capacity for Regional Operations staff, in greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services. As well as receiving, routing and transferring all incoming calls and documenting all walk in traffic on the electronic walk-in log.
• Other miscellaneous administrative duties as assigned

Minimum Qualifications:

In order to qualify, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. All positions in this classification assume the qualifications of: Office Assistant I.

Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice.

• Outlook or comparable email applications,
• Excel or comparable spreadsheet applications,
• MS Word or comparable word processing applications,
• Receptionist and customer assistance by phone,
• Data entry (entering data and narratives),
• Keyboarding (words per minute).

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence (OFI) is responsible for administration of a number of programs and services, including MaineCare, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program, Child Support, and Disability Determinations.

Benefits of working for the State of Maine:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.