Retirement Program Experience Lead (Remote)

The Standard; Portland (OR); Remote; USD 76,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Paid time off & holidays

Job summary

The Standard is seeking an RP Participant Experience Specialist to lead strategy and execution for retirement plan participant experiences. You will partner with Sales, Service, Product, Marketing, and Technology to identify opportunities, prioritize enhancements, and deliver engaging communications and educational campaigns.

Ideal candidates bring 3+ years in retirement/participant engagement, strong communication, data-driven decision making, and collaboration across teams in a fast-paced

Qualifications

• Bachelor's degree in communications, marketing, or similar field.
• 3+ years of experience in the retirement plan industry, customer experience, participant engagement, or a related field.
• Experience leading cross-functional initiatives and driving business improvements.
• Excellent verbal and written communication skills, with the ability to translate complex financial concepts into clear, engaging messages.
• Experience using data, customer feedback, and performance metrics to inform decisions and measure success.

Responsibilities

• Develop and evolve participant experience strategies that support business goals and improve participant outcomes.
• Lead cross-functional initiatives that enhance participant services, communications, tools, and experiences.
• Serve as the internal advocate for participant needs and expectations.
• Measure and analyze participant and plan performance metrics to identify opportunities for improvement.
• Provide marketing and participant education consultation for key clients and support sales and service teams as a subject matter expert.

Skills

Cross-functional collaboration

Strong communication

Data-driven decisions

Stakeholder management

Presentation skills

Education

Bachelor's degree in communications, marketing, or similar field

Job description

The Standard is seeking an RP Participant Experience Specialist to lead strategy and execution for retirement plan participant experiences. You will partner with Sales, Service, Product, Marketing, and Technology to identify opportunities, prioritize enhancements, and deliver engaging communications and educational campaigns.

Ideal candidates bring 3+ years in retirement/participant engagement, strong communication, data-driven decision making, and collaboration across teams in a fast-paced