Retirement Benefits Info Specialist (Remote)

Public School and Education Employee Retirement System of Missouri; Jefferson City (MO); Hybrid; USD 45,000 - 51,000; Full time

Job summary

Public School and Education Employee Retirement System of Missouri (PSRS/PEERS) is hiring an Information Center Specialist I to serve as the first contact for members seeking guidance on retirement eligibility, benefit options, purchases, refunds, and survivor benefits. You will respond via phone, email, or live chat, providing accurate information with professionalism.

The role emphasizes clear explanations, attention to detail, and efficient documentation while navigating relevant statutes and

Qualifications

• Excellent written and verbal communication to explain retirement information clearly.
• Strong organizational skills with high attention to detail.
• Proficient in Microsoft Office and data entry tasks.

Responsibilities

• Review member records to understand each member’s situation.
• Calculate personalized benefit estimates for members.
• Assist with registering for seminars and counseling sessions.
• Troubleshoot website and online account issues for members.
• Prepare verification letters and document interactions with precision.
• Initiate and track follow-up workflows to ensure timely completion.

Skills

Communication

Customer service

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Public School and Education Employee Retirement System of Missouri (PSRS/PEERS) is hiring an Information Center Specialist I to serve as the first contact for members seeking guidance on retirement eligibility, benefit options, purchases, refunds, and survivor benefits. You will respond via phone, email, or live chat, providing accurate information with professionalism.

The role emphasizes clear explanations, attention to detail, and efficient documentation while navigating relevant statutes and