Information Center Specialist I

Public School and Education Employee Retirement System of Missouri; Jefferson City (MO); Hybrid; USD 45,000 - 51,000; Full time

Job summary

Public School and Education Employee Retirement System of Missouri (PSRS/PEERS) is hiring an Information Center Specialist I to serve as the first contact for members seeking guidance on retirement eligibility, benefit options, purchases, refunds, and survivor benefits. You will respond via phone, email, or live chat, providing accurate information with professionalism.

The role emphasizes clear explanations, attention to detail, and efficient documentation while navigating relevant statutes and

Qualifications

• Excellent written and verbal communication to explain retirement information clearly.
• Strong organizational skills with high attention to detail.
• Proficient in Microsoft Office and data entry tasks.

Responsibilities

• Review member records to understand each member’s situation.
• Calculate personalized benefit estimates for members.
• Assist with registering for seminars and counseling sessions.
• Troubleshoot website and online account issues for members.
• Prepare verification letters and document interactions with precision.
• Initiate and track follow-up workflows to ensure timely completion.

Skills

Communication

Customer service

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Job Description

Are you passionate about helping others and delivering exceptional service? Do you thrive in a role where every interaction makes a difference? PSRS/PEERS is excited to announce an opportunity for a dedicated, detail-oriented professional to join our Member Services team as an Information Center Specialist I.

This is not just a job—it’s a chance to become the trusted first point of contact for thousands of Missouri educators and school employees. In this role, you’ll provide accurate, timely, and compassionate support to members navigating important decisions about their retirement benefits. You’ll answer questions, solve problems, and guide members through complex processes with clarity and confidence.

As an Information Center Specialist, you’ll represent PSRS/PEERS with professionalism and care, ensuring every member feels valued and supported. If you’re passionate about helping others, skilled at making complex information clear, and eager to join a mission‑driven organization, this is your opportunity to build a meaningful career with purpose and growth. and become the voice that guides Missouri’s educators toward a secure and confident future.

Salary:

$45,170 - $50,816annually.

Pay within advertised range is commensurate with education and experience.

Job Type:

Full‑time with benefits.

Location:

Jefferson City, Missouri. Telecommute up to two days per week once trained.

About PSRS/PEERS

PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving over 320,000 members. In partnership with Missouri’s public‑school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.

Our Member Services team operates from our newly remodeled and expanded headquarters at 3210 West Truman Boulevard in Jefferson City, Missouri. Designed with both innovation and comfort in mind, our facility features state‑of‑the‑art technology, advanced security, ergonomic workspaces, and collaborative areas that foster teamwork and productivity.

We offer a flexible, employee‑friendly work environment with ample on‑site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

About the Role: Where Knowledge Creates Confidence

As an Information Center Specialist, you will serve as a knowledgeable and trusted resource for members reaching out with questions related to retirement eligibility, benefit plan options, purchases, refunds, and survivor benefits. You will be responsible for providing clear, accurate, and thorough guidance, whether interacting through phone calls, emails, or live chats, ensuring every member receives support that reflects the professionalism and care PSRS/PEERS is known for.

Your day‑to‑day responsibilities will include conducting detailed reviews of membership records to understand each member’s unique situation, calculating personalized benefit estimates, and assisting members in registering for educational seminars and counseling sessions. You will help troubleshoot website and online account issues, guiding members through processes that are often critical to their financial planning. Additionally, you will prepare verification letters, document every interaction with precision, and initiate workflows that ensure follow‑up tasks are completed efficiently and consistently.

A key part of this role involves maintaining a strong understanding of the statutes, regulations, policies, and procedures that govern the retirement systems. Staying informed allows you to provide reliable information, anticipate member needs, and contribute to a seamless and supportive member experience. Over time, you will become an essential point of contact not only for routine inquiries but also for more complex situations requiring deeper knowledge and thoughtful guidance.

Job Requirements

The ideal candidate for this role is someone who thrives in a fast‑paced, service‑focused environment and takes pride in delivering exceptional member experiences. Success in this position requires strong communication skills, both written and verbal, paired with the ability to simplify complex information for members in a clear, professional manner.

Attention to detail and organizational skills are key, as you’ll be managing multiple inquiries, documenting interactions accurately, and ensuring workflows are completed promptly. Proficiency in Microsoft Office and solid data entry