Retirement Benefits Analyst: Expert, Data-Driven

lvhn; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network is hiring a Retirement Benefits Analyst to serve as the subject matter expert for Defined Benefit and Defined Contribution plans. You will escalate issues, support enrollment, and ensure accurate processing and data integrity while delivering exceptional service to colleagues and HR partners.

The role requires strong analytical skills and experience with benefit programs and enterprise HR systems.

Qualifications

• Bachelor's Degree in related field or equivalent work experience.
• 2 years in Benefits Administration.
• Proficiency with Microsoft Word.
• Working knowledge of Excel, including formulas and pivot tables.
• Strong analytical, critical thinking, and attention to detail.
• Experience with an Enterprise Human Capital Management System.
• Skilled in process management.
• Ability to listen, communicate clearly and empathetically under pressure.
• 3 years in Human Resources Operations (preferred).
• Knowledge of federal and state regulations affecting benefit programs (ERISA, COBRA, FMLA, ADA, 125, Medicare, SSA, DOL) (preferred).

Responsibilities

• Serves as SME and point of contact for escalated colleague retirement benefits inquiries.
• Provides exceptional customer service to colleagues and stakeholders.
• Resolves retirement benefits issues through investigation and coordination with internal and external partners.
• Guides colleagues through enrollment processes and plan changes.
• Responds to inquiries via phone, email, and in person in a timely, professional manner.
• Ensures complete resolution of retirement benefits inquiries.
• Maintains accurate retirement benefits records and data integrity across systems.
• Coordinates with stakeholders and vendors for accurate processing and reconciliation.
• Supports enrollment activities including communications, system updates, and employee meetings.

Skills

Analytical skills

Critical thinking

Attention to detail

Process management

Regulatory knowledge

Communication skills

HCM system experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Pivot tables

Job description

Lehigh Valley Health Network is hiring a Retirement Benefits Analyst to serve as the subject matter expert for Defined Benefit and Defined Contribution plans. You will escalate issues, support enrollment, and ensure accurate processing and data integrity while delivering exceptional service to colleagues and HR partners.

The role requires strong analytical skills and experience with benefit programs and enterprise HR systems.