Retirement Benefits Analyst

lvhn; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network is hiring a Retirement Benefits Analyst to serve as the subject matter expert for Defined Benefit and Defined Contribution plans. You will escalate issues, support enrollment, and ensure accurate processing and data integrity while delivering exceptional service to colleagues and HR partners.

The role requires strong analytical skills and experience with benefit programs and enterprise HR systems.

Qualifications

• Bachelor's Degree in related field or equivalent work experience.
• 2 years in Benefits Administration.
• Proficiency with Microsoft Word.
• Working knowledge of Excel, including formulas and pivot tables.
• Strong analytical, critical thinking, and attention to detail.
• Experience with an Enterprise Human Capital Management System.
• Skilled in process management.
• Ability to listen, communicate clearly and empathetically under pressure.
• 3 years in Human Resources Operations (preferred).
• Knowledge of federal and state regulations affecting benefit programs (ERISA, COBRA, FMLA, ADA, 125, Medicare, SSA, DOL) (preferred).

Responsibilities

• Serves as SME and point of contact for escalated colleague retirement benefits inquiries.
• Provides exceptional customer service to colleagues and stakeholders.
• Resolves retirement benefits issues through investigation and coordination with internal and external partners.
• Guides colleagues through enrollment processes and plan changes.
• Responds to inquiries via phone, email, and in person in a timely, professional manner.
• Ensures complete resolution of retirement benefits inquiries.
• Maintains accurate retirement benefits records and data integrity across systems.
• Coordinates with stakeholders and vendors for accurate processing and reconciliation.
• Supports enrollment activities including communications, system updates, and employee meetings.

Skills

Analytical skills

Critical thinking

Attention to detail

Process management

Regulatory knowledge

Communication skills

HCM system experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Pivot tables

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Retirement Benefits Analyst serves as a subject matter expert for the organization's Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders.

Job Duties

• Serves as a subject matter expert and point of contact for escalated colleague retirement benefits program inquiries
• provides exceptional customer service to colleagues and other stakeholders
• resolves retirement benefits-related issues through investigation and coordination with internal and external partners
• guides colleagues through retirement benefits enrollment processes, , and plan changes
• responds to inquiries via phone, email, and in-person meetings in a timely and professional manner
• ensures complete resolution of retirement benefits inquiries
• participates in colleague and new hire benefits presentations
• escalates complex benefits inquiries as necessary
• Ensures the timely and accurate processing of retirement benefits transactions in accordance with best practices and applicable legal requirements
• maintains accurate retirement benefits records and ensures data integrity across systems
• coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of retirement benefits transactions
• supports enrollment activities including communications, system updates, and employee meetings
• reconciles and processes retirement benefits-related invoices
• Supports the implementation of new retirement benefits programs through administrative setup and employee communications
• maintains ongoing retirement benefits operations through proactive monitoring and issue resolution
• collaborates with cross-functional teams to ensure seamless program delivery and colleague experience
• Analyzes data sources to provide evidence-based recommendations about process improvement within the retirement domain
• researches and analyzes retirement benefits-related issues to identify root causes and develops resolution recommendations
• Leverages organizational knowledge and insights to enhance retirement benefits program effectiveness
• contributes to knowledge sharing initiatives within the Retirement Team
• documents processes, procedures, and best practices to ensure continuity and consistency
• Identifies opportunities and makes recommendations for process improvements and program enhancements
• proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience

Minimum Qualifications

• Bachelor's Degree in related field or equivalent work experience
• 2 years in Benefits Administration
• Proficiency with Microsoft Word
• Working knowledge of Microsoft Excel, including ability to work with formulas and pivot tables
• Strong analytical skills, critical thinking skills, and attention to detail
• Experience working with an Enterprise Human Capital Management System
• Skilled in process management
• Ability to listen actively, communicate clearly and empathetically, take responsibility, adapt, and exercise self-control under pressure.

Preferred Qualifications

• 3 years in Human Resources Operations
• Working knowledge of relevant federal and state regulations, filing and compliance requirements affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Medicare and Social Security, and DOL requirements.
• Experience working with outsourced