Retention Specialist: Save Accounts & Drive Revenue

Rise Internet; Irving (TX); On-site; USD 22,000 - 34,000; Full time

Job summary

You'll work closely with other departments to resolve account issues and use a mix of sales, negotiation, and problem-solving skills to protect revenue and keep customers happy. This role offers hourly base pay plus commission on every account you save.

Qualifications

• Prior call center experience is required.

Responsibilities

• Uncover the real reason a customer wants to leave or downgrade, then resolve the issue and address their concerns.

Skills

Call center experience

Sales retention

PC skills

Attention to detail

Communication skills

Decision making

Escalation handling

Microsoft Office

Tools

Word

Excel

Windows

Job description

You'll work closely with other departments to resolve account issues and use a mix of sales, negotiation, and problem-solving skills to protect revenue and keep customers happy. This role offers hourly base pay plus commission on every account you save.