Retention Specialist

SWIFT DEBT RELIEF INC; Costa Mesa (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Vision insurance

UNCAPPED performance-driven bonuses!

Paid time off

Job summary

SWIFT DEBT RELIEF INC is looking for a dynamic candidate for a role focused on customer engagement and retention. In this full-time position, you will build relationships with clients, address their concerns, and support them on their financial journey.

The ideal candidate will possess strong sales or customer service experience, communicate effectively in English and Spanish, and demonstrate adaptability. The role offers a comprehensive benefits package to foster your growth within the company.

Qualifications

• Sales or customer service experience is required.
• Proficient in using CRM systems.
• Strong record-keeping and compliance skills are essential.

Responsibilities

• Build rapport with clients and address inquiries.
• Proactively prevent cancellations and support clients.
• Ensure compliance with industry regulations.

Skills

Sales or customer service experience

CRM proficiency

Strong record-keeping

Adaptability and teamwork

Professional under stress

Fluent in English

Fluent in Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• UNCAPPED performance-driven bonuses!
• Paid time off

We’re seeking a dynamic candidate with experience in customer engagement and retention. This role involves strengthening relationships with current clients, addressing concerns to prevent cancellations, and supporting clients on their financial journey. Ideal candidates are motivated, coachable, and skilled in communication and customer service.

Responsibilities

• Build rapport with clients, address inquiries, and promote satisfaction
• Proactively prevent cancellations
• Navigate challenging conversations
• Ensure compliance with industry regulations
• Maintain records via CRM

Qualifications

• Sales or customer service experience
• CRM proficiency
• Strong record-keeping and compliance skills
• Adaptability and teamwork
• Professional under stress
• Fluent in English and Spanish

Full-time, 8-hour day shifts (Mon–Fri), in person.