Retention Sales Specialist: High Base + Commission

Optimum; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Optimum, a leading connectivity provider, seeks a Retention Sales Representative. You will save and retain customers who want to disconnect or downgrade, turning every call into a sales opportunity and shaping the Optimum brand impression.

Demonstrate product knowledge, explain value and benefits, and work within multi-product billing systems to address customer inquiries. A base salary plus commission motivates performance in a fast-paced call-center environment.

Qualifications

• High School diploma or GED is required.
• Call center experience preferred.
• Comfortable in a fast-paced, sales-driven environment.

Responsibilities

• Demonstrate product knowledge and retain customers through value-focused selling.
• Navigate billing systems to explain current and historical account information.

Skills

Communication skills

Conflict resolution

Call center experience

Education

High School diploma or GED

Job description

Optimum, a leading connectivity provider, seeks a Retention Sales Representative. You will save and retain customers who want to disconnect or downgrade, turning every call into a sales opportunity and shaping the Optimum brand impression.

Demonstrate product knowledge, explain value and benefits, and work within multi-product billing systems to address customer inquiries. A base salary plus commission motivates performance in a fast-paced call-center environment.