Retention Specialist (Bilingual English/Spanish)

Environmental Law Alliance Worldwide; Frederick (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental coverage

Disability Insurance

401(k) Employer Match

Friday Lunches

Job summary

Konare Law seeks a Retention Specialist (Bilingual English/Spanish) to ensure a seamless client experience by handling intake, quoting, and retainer management with professionalism and efficiency.

This role focuses on building strong client relationships, communicating clearly, greeting clients, scheduling consultations, maintaining accurate records in the case management system, and following up with leads to gauge readiness to retain services.

Qualifications

• High school diploma or equivalent required.
• Fluent in English and Spanish (spoken and written).
• Experience in client services, intake, sales, or customer service preferred.
• Proficiency with CRM systems, case management software, Microsoft Office, and digital communications.
• Ability to explain complex information clearly and professionally.

Responsibilities

• Act as the first point of contact for potential clients via phone, email, and online inquiries.
• Schedule consultations and manage attorney availability using firm calendar systems.
• Maintain accurate client records in the firm’s case management system.
• Greet clients virtually or in person and prepare them for initial consultations.
• Follow up with leads to monitor engagement and readiness to retain services.

Skills

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Attention to detail

Communication

Education

High school diploma

Tools

CRM systems

Case management software

Microsoft Office

Job description

Position Summary

The Retention Specialist (Bilingual English/Spanish) ensures a seamless client experience by combining the functions of intake, quoting, and retainer management. This role is dedicated to building strong client relationships, providing clear and accurate service information, and ensuring that retainer agreements are executed with professionalism, compliance, and efficiency. By fostering trust and delivering excellent communication, the Retention Specialist helps streamline operations while supporting clients in making informed retention decisions.

Key Responsibilities

• Act as the first point of contact for potential clients via phone, email, and online inquiries.
• Schedule consultations and manage attorney availability using firm calendar systems.
• Maintain accurate client records in the firm’s case management system.
• Greet clients virtually or in person and prepare them for initial consultations.
• Follow up with leads to monitor engagement and readiness to retain services.

Essential Criteria

• High school diploma or equivalent required; experience in client services, intake, sales, customer service, or a related field preferred.
• Fluent verbal and written communication skills in both English and Spanish (required).
• Strong interpersonal skills with the ability to build trust and rapport with diverse clients.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Strong attention to detail and commitment to accuracy.
• Proficiency with CRM systems, case management software, Microsoft Office, and digital communication platforms.
• Ability to explain complex information clearly and professionally.
• Strong problem-solving and decision‑making skills.
• Ability to work independently while collaborating effectively within a team environment.

This is an excellent opportunity for a bilingual professional looking to grow within a dynamic and supportive team. We value initiative, accuracy, and professionalism, and we are committed to fostering a workplace environment where employees can thrive and contribute meaningfully to our mission.

Why Join Konare Law?

Be part of something bigger—join our mission and grow your career.

Health & Wellness

• Health Insurance: 90% employer-paid premiums
• Vision & Dental: 100% employer-paid coverage
• Disability Insurance: Full coverage for short- and long-term disability

Financial Security & Growth

• 401(k): Up to 4% employer match annually

Culture & Perks

• Friday Lunches: Weekly team lunches on us
• Paid Holidays: At least 10 paid holidays annually
• Team Events: Social activities to foster team connection and celebrate wins

Additional Information

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.