Commercial Retention Specialist

Optimum; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Optimum, a leading connectivity provider, seeks a Retention Sales Representative. You will save and retain customers who want to disconnect or downgrade, turning every call into a sales opportunity and shaping the Optimum brand impression.

Demonstrate product knowledge, explain value and benefits, and work within multi-product billing systems to address customer inquiries. A base salary plus commission motivates performance in a fast-paced call-center environment.

Qualifications

• High School diploma or GED is required.
• Call center experience preferred.
• Comfortable in a fast-paced, sales-driven environment.

Responsibilities

• Demonstrate product knowledge and retain customers through value-focused selling.
• Navigate billing systems to explain current and historical account information.

Skills

Communication skills

Conflict resolution

Call center experience

Education

High School diploma or GED

Job description

Requisition ID12390-Posted09/14/2026-B2B Contact Center - Retention-Telecommunications-USA.TX.Tyler-Paluxy Rd

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

If you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further!A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service.Every call is a sales opportunity that can lead to a great impression of the Optimum brand.The Specialist will be required to educate & offer products and services that would most benefit the customer. Great base + commission opportunity!

Responsibilities

• Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology, product, and service sales retention targets, in a commission driven environment, by retaining customers who are at risk of terminating service or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by Optimum, including communicating competitive offers to customers for comparison.
• Utilizing tools and resources, as well as navigate the multi-product customer billing systems, to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries.

Qualifications

• High School diploma or GED required.
• Call center experience required, previous technology and/or cellular sales or equivalent experience preferred.
• Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Optimum standards.
• Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment.
• Must be able to exhibit written and oral communications skills to a standard as set by Optimum.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.
• Applicants must live within a 50-mile radius from their designated Training Center located at 930 Soundview Ave, Bronx, NY 10473.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.