Retention & Renewal Specialist — Relationship Builder

Teamolimpia; Dixon (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Olimpia Campos Garner - State Farm Agent in Dixon, CA is seeking a Customer Retention Specialist to manage renewals, nurture client relationships, and drive ongoing engagement. The role emphasizes caring for the community, accuracy in documentation, and proactive outreach to protect what matters most to clients.

The position focuses on renewals, policy updates, and collaborative growth within a local State Farm office. Bilingual abilities and a customer-first mindset are valued.

Qualifications

• Spanish-speaking preferred.
• Strong interpersonal and problem-solving abilities.
• Excellent communication and active listening skills.
• Detail-oriented with focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Spanish-speaking

Interpersonal skills

Communication skills

Attention to detail

Customer service experience

Insurance license

Job description

Benefits:

• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at Olimpia Campos Garner - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Dixon, CA 95620

At Olimpia Campos Garner - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Spanish-speaking preferred
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.