Retention & Renewal Specialist - Build Trust & Growth

State Farm Agent; Bellaire (TX); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Bellaire, TX is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. You'll communicate with customers regarding policy renewals, enhance customer satisfaction, and keep records of interactions. Ideal candidates will have strong interpersonal skills, an emphasis on problem-solving, and a desire to excel in customer service. Join a growing team dedicated to making a positive impact on the community with a competitive starting hourly wage.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Listening skills

Detail-oriented

Job description

A local insurance agency in Bellaire, TX is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. You'll communicate with customers regarding policy renewals, enhance customer satisfaction, and keep records of interactions. Ideal candidates will have strong interpersonal skills, an emphasis on problem-solving, and a desire to excel in customer service. Join a growing team dedicated to making a positive impact on the community with a competitive starting hourly wage.