Retention Marketing Solutions Architect

Bloomingdale's Inc.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

8 paid holidays

Tuition reimbursement

Merchandise discounts

Job summary

Macy’s, Inc. is seeking a Marketing Technology Solutions Specialist to lead retention marketing architecture across digital channels. You will partner with Marketing, Product, Data Science, and Engineering to deploy scalable solutions and enhance customer engagement.

The role requires strong analytics, data storytelling, and program management skills, with a focus on automation, governance, and cross-functional delivery. A dynamic, collaborative environment awaits.

Qualifications

• Bachelor’s degree or equivalent in engineering/computer science or related field.
• Proven track record delivering technical solution architecture across complex provider networks.
• 5+ years in product/technical program management, systems analysis, or related tech roles.
• Strong leadership and cross-functional collaboration across marketing, IT, and vendors.

Responsibilities

• Lead retention marketing solutions architecture to improve customer experience across digital channels.
• Collaborate with marketing, product, data science, and engineering to deploy scalable solutions.
• Document requirements, use cases, and oversee implementation across teams.
• Identify impacts and optimize business processes and features with internal groups.
• Monitor program metrics and provide insights for continuous improvement.
• Build partnerships with Loyalty, CRM, Digital, Analytics, and vendor teams and manage vendor interactions.

Skills

SQL & Data Analysis

ETL & Data Processing

CRM & Marketing Platforms

Analytics & Reporting

Data Integration & APIs

Cloud & Big Data

Data Governance

Stakeholder Management

Data Storytelling

Project Management

Education

Bachelor’s Degree in Engineering/Computer Science

Tools

Adobe Journey Optimizer

Adobe Experience Manager

Adobe Suite

RESTful APIs

MuleSoft

Postman

AWS Redshift/S3

Job description

Macy’s, Inc. is seeking a Marketing Technology Solutions Specialist to lead retention marketing architecture across digital channels. You will partner with Marketing, Product, Data Science, and Engineering to deploy scalable solutions and enhance customer engagement.

The role requires strong analytics, data storytelling, and program management skills, with a focus on automation, governance, and cross-functional delivery. A dynamic, collaborative environment awaits.