Retention-Focused Customer Care & Sales Advisor I

Cable ONE; Joplin (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage from day one

Life insurance

Generous paid time off

401(k) with company match

Group legal plan

Identity theft protection

Tuition reimbursement up to $5,250

Community support programs

Recognition and awards programs

Career advancement opportunities

Collaborative work environment

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor to serve as a trusted voice for customers. You will resolve billing questions, schedule service, and guide product changes while building lasting relationships.

As you grow, you’ll handle more complex issues, retaining customers considering disconnects and matching needs with products and services. The role blends service and sales to protect relationships and demonstrate value.

Qualifications

• Able to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including tele-sales and following scripts.
• Meet or exceed weekly and monthly sales activity goals.
• Assist with special projects as assigned.

Skills

Fact-finding

Patience

Product knowledge

Communication

Active listening

Empathy

Stability under pressure

Physical stamina

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor to serve as a trusted voice for customers. You will resolve billing questions, schedule service, and guide product changes while building lasting relationships.

As you grow, you’ll handle more complex issues, retaining customers considering disconnects and matching needs with products and services. The role blends service and sales to protect relationships and demonstrate value.