Retention-Focused Customer Care & Sales Advisor I

Cable ONE; Mitchell (SD); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health from Day One

Life insurance

Paid time off

401(k) with company match

Tuition reimbursement

Job summary

Cable One's Sparklight brand is hiring a Customer Care and Sales Advisor I in our office. You will be the supportive voice and solutions partner for customers, handling billing questions, scheduling service, and guiding product changes while building trust through empathetic listening.

As you grow, you'll resolve issues, assist with disconnects, upsell services, input orders, and meet sales goals. This role blends service and sales and offers growth opportunities within a collaborative team.

Qualifications

• High School Diploma or GED is required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including disconnects, billing information, and scheduling service.
• Use effective telephone-based selling skills to build rapport, identify issues, and upsell services.
• Accurately input orders and meet weekly and monthly sales activity goals.

Skills

Active listening

Empathy

Communication

Fact-finding

Patience

Education

High School Diploma or GED

Job description

Cable One's Sparklight brand is hiring a Customer Care and Sales Advisor I in our office. You will be the supportive voice and solutions partner for customers, handling billing questions, scheduling service, and guiding product changes while building trust through empathetic listening.

As you grow, you'll resolve issues, assist with disconnects, upsell services, input orders, and meet sales goals. This role blends service and sales and offers growth opportunities within a collaborative team.