Retention Coordinator

Elizabeth City State University; Elizabeth (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

A university in New Jersey is seeking a Retention Coordinator to improve student success and retention through collaboration with faculty and support services. The ideal candidate will have a master's degree, at least three years of experience in higher education, and strong analytical and interpersonal skills. This role involves supervising Retention Specialists and requires a commitment to supporting a diverse student population.

Qualifications

• Minimum of three years of professional higher education experience related to retention or student success.
• At least two years of supervisory experience.
• Experience in assessment of student support services.

Responsibilities

• Research and assess best practices for improving retention.
• Collaborate with faculty and support services to enhance graduation rates.
• Supervise Retention Specialists in the office.

Skills

Interpersonal skills

Data analysis

Analytical skills

Microsoft Access

Experience with diverse populations

Knowledge of education services

Familiarity with academic platforms

Education

Master’s degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Banner

E4U (EAB Navigate)

Degree Works

Canvas

Job description

Special Instructions

• • Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• • If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers.

Posting Summary

• Position Number: 6086-0000-0000-332E
• Classification Title: Working Title
• Division: Academic Affairs
• Department/Unit: Office of Student Success
• Section: Office of Student Success (section)

Primary Purpose of Organizational Unit

The Office of Student Success and Retention (OSSR) supports the university’s goals associated with retention and persistence through the provision of academic supports and early intervention strategies that promote student success. OSSR is comprised of three professional areas that are crucial to the mission of the university: Academic Advising (First‑Year and Transfer), Tutorial & Academic Support Services, and Retention. The Office provides a myriad of workshops, activities, and programming that promote a successful college transition, student development and self‑efficacy, academic and personal success, engagement, timely graduation, and lifelong learning from the first year to graduation.

Job Description

The Retention Coordinator will research, develop, and assess best practices that improve retention, persistence, and support targeted programming to assist the student population academically, personally, and professionally. With enrollment and retention as high‑level priorities, the incumbent will collaborate with faculty, various student support services professionals, and students to enhance retention and graduation rates. The Retention Coordinator will supervise and lead Retention Specialists within the office. Occasional work beyond normal working hours, such as evenings and weekends, may be required.

Key Responsibilities

• Research, develop, and assess best practices that improve retention and persistence.
• Collaborate with faculty, student support services, and students to enhance retention and graduation rates.
• Supervise and lead Retention Specialists within the office.

Competencies and Skills

• Strong interpersonal skills for effective communication with administrators, faculty and students.
• Ability to identify, collect, analyze, compile, and utilize student success data, presenting them in written and verbal form.
• Excellent analytical skills in interpreting quantitative and qualitative data.
• Strong functional knowledge of Microsoft Access, Word, Excel, PowerPoint, and Outlook.
• Experience working with a diverse population of students.
• Working knowledge of educational services related to enrollment management, student retention, and student success.
• Working knowledge of Banner, E4U (EAB Navigate), Degree Works, Canvas, and other student academic success platforms is strongly preferred.

Minimum Training and Experience

A master’s degree with a minimum of three years of professional higher education experience in a position directly related to retention, student success, student academic support services, or an associated field. Minimum of 2 years of supervisory experience. Minimum of 2 years of experience in assessment of student support and/or retention services.

Required Documents

• Resume
• Letter of Recommendation 1
• Letter of Recommendation 2
• Letter of Recommendation 3

Optional Documents

• Cover Letter
• Unofficial Transcripts (Official transcripts will be required if you are identified as a finalist for the position.)
• DD214
• Other

Human Resources

Elizabeth City State University
1704 Weeksville Road
Elizabeth City, NC 27909
Mainline: 252.335.3252 | Fax: [phone]

Equal Opportunity Statement

Elizabeth City State University is an affirmative action/equal opportunity employer. The university does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information, or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the university’s receipt of a satisfactory criminal background report.