Retention Coordinator

Elizabeth City State University; Elizabeth City (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

A university in North Carolina is seeking a Retention Coordinator responsible for enhancing student retention and graduation rates. The role involves researching best practices, collaborating with faculty and various support services, along with supervising a team of Retention Specialists. Applicants should hold a Master's degree with experience in higher education related to student success. The position requires strong interpersonal and analytical skills and proficiency in Microsoft Office tools and student support platforms.

Qualifications

• Master's degree with 3+ years in higher education settings related to retention.
• 2+ years supervisory experience.
• Experience in assessing student support services.
• Minimum of 2 years of experience in assessment of student support and/or retention services.

Responsibilities

• Research and develop best practices to enhance student retention.
• Collaborate with faculty and staff to improve graduation rates.
• Supervise Retention Specialists.
• Analyze and present student success data in written and verbal forms.
• Occasional work outside normal hours, including evenings and weekends.

Skills

Interpersonal skills

Data analysis

Communication skills

Microsoft Access

Working with diverse populations

Enrollment management knowledge

Banner

E4U Navigate

Degree Works

Canvas

Education

Master's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Banner

Canvas

Job description

Overview

The Office of Student Success and Retention (OSSR) supports the university’s goals associated with retention and persistence through the provision of academic supports and early intervention strategies that promote student success. OSSR is comprised of three professional areas that are crucial to the mission of the university: Academic Advising (First-Year and Transfer), Tutorial & Academic Support Services, and Retention. The Office provides a myriad of workshops, activities, and programming that promote a successful college transition, student development and self-efficacy, academic and personal success, engagement, timely graduation, and lifelong learning from the first year to graduation.

Description of Work

The Retention Coordinator will research, develop, and assess best practices that improve retention, persistence, and support targeted programming to assist the student population academically, personally, and professionally. With enrollment and retention as high-level priorities, the incumbent will collaborate with faculty, various student support services professionals, and students to enhance retention and graduation rates. The Retention Coordinator will supervise and lead Retention Specialists within the office. Occasional work beyond normal working hours, such as evenings and weekends, may be required.

Competencies / Knowledge, Skills, and Abilities Required

• Possess strong interpersonal skills which would allow effective communication with administrators, faculty, and students.
• Ability to identify, collect, analyze, compile, and utilize appropriate and relevant student success data, and make present these data in written and verbal form.
• Excellent analytical skills in interpreting quantitative and qualitative data.
• Have a strong functional knowledge of Microsoft Access, Word, Excel, PowerPoint, and Outlook.
• Experience working with a diverse population of students.
• Working knowledge of educational services related to enrollment management, student retention and student success.
• Working knowledge of Banner, E4U (EAB Navigate), Degree Works, Canvas, and other student academic success platforms is strongly preferred.

Minimum Training and Experience

A master's degree with a minimum of three years of professional higher education experience in a position directly related to retention, student success, student academic support services, or other associated field. Minimum of 2 years of supervisory experience. Minimum of 2 years of experience in assessment of student support and/ or retention services.

Special Instructions to Applicant

* Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
* If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers.

EHRA OSHR Statement

This position is Exempt from the State Human Resources Act.

AA/EEO Statement

Elizabeth City State University is an affirmative action/equal opportunity employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

Eligibility for Employment

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and affirmative action employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and affirmative action employer.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.