Retention Analytics Lead: Drive Subscriber Growth (Hybrid)

McAfee; San Jose (CA); Hybrid; USD 136,000 - 223,000; Full time

Benefits offered by this job

Bonus Program

401k Retirement

Medical, Dental, Vision, Basic Life, S

Short Term Disability and Long-Term DI

Paid Parental Leave

Support and Community Involvement

14 Paid Company Holidays

Unlimited Paid Time Off for Exempt Em

96 Hours of Sick Time and 120 Hours of

Vacation for Non-Exempt Employees Accr

Job summary

McAfee is seeking a hands-on analytics leader to drive Retention Analytics across subscriber journeys and lifecycle performance. You will work with Engagement and Retention, Finance, Product, and Analytics to shape plans, identify opportunities, and turn insights into business impact.

You will oversee forecasting, prepare leadership reviews, and communicate risks and opportunities. This hybrid role partners with multiple hub locations and requires onsite presence a few times monthly.

Qualifications

• 7+ years in an analytical, management consulting, finance, or similar role—including people-leadership experience.
• Analytical problem-solving with attention to detail and ability to decide under uncertainty.
• Excellent verbal and written business communication; ability to translate data into executive-ready narratives and visuals.
• Proficiency with Excel and MS Office (PowerPoint, Word, Outlook).
• Fluency with SQL, Python, and generative AI tools to access data and deliver analysis.
• Thrives in a fast-paced environment and collaborates across time zones.

Responsibilities

• Lead the Retention Analytics team at McAfee—own insights that inform strategy and execution for Retention, strengthening outcomes.
• Drive insights and prepare executive-ready materials for leadership reviews, communicating trends, pacing to plan, and progress on initiatives.
• Build annual and quarterly plans in partnership with Engagement and Retention, Finance, and Product.
• Own retention forecasting, monitor performance vs. plan, and communicate risks and opportunities.
• Measure impact of retention initiatives and A/B tests, evaluate campaign effectiveness, and optimize messaging.
• Modernize data reporting, partnering with Data Engineering to automate dashboards and reduce manual work.
• Analyze subscriber behavior to uncover churn risks, conversion levers, and journey pain points.
• Identify high-value segments for targeting to drive loyalty and reduce churn.
• Manage and coach a team of 2-4 analysts, setting priorities and investing in skills development.

Skills

Leadership experience

SQL

Python

Advanced Excel

Data visualization

MS Office

Executive storytelling

Generative AI tools

Tools

MS Office suite

Job description

McAfee is seeking a hands-on analytics leader to drive Retention Analytics across subscriber journeys and lifecycle performance. You will work with Engagement and Retention, Finance, Product, and Analytics to shape plans, identify opportunities, and turn insights into business impact.

You will oversee forecasting, prepare leadership reviews, and communicate risks and opportunities. This hybrid role partners with multiple hub locations and requires onsite presence a few times monthly.