Retailer Experience Strategy Lead (Luxury Automotive)

JLR; Mahwah (NJ); Hybrid; USD 95,000 - 119,000; Full time

Benefits offered by this job

Global Bonus Program

Discounted Luxury Vehicle Car Program

Generous health care and retirement

Quarterly Chair Massages

Maternity/Paternity Leave

Complimentary lunch

401(k) eligibility

Paid time off benefits

Job summary

Jaguar Land Rover in Mahwah, NJ is seeking a Retailer Experience Senior Specialist to support design and implementation of sales and aftersales technology solutions. You will collaborate with US/Global teams and retailers to enhance personalized customer experiences in luxury automotive retail.

The role emphasizes change management, vendor relationships, ROI, and cross-functional collaboration, with a hybrid schedule and a comprehensive benefits package.

Qualifications

• Bachelor’s Degree in Marketing, Finance, Business Analytics, MIS or General Business or equivalent.
• Minimum 7 years work related experience.
• 3+ years professional experience with a focus on digital retailing, omni-channel retailing or similar.
• Experience with or understanding of automotive retailer sales and aftersales processes.
• Experience with or understanding of automotive retailer sales and aftersales tools, systems, software.
• Experience developing long term partnership strategies, go-to-market plans, implementation plans and training strategies.
• Strong analytic skills and the ability to turn information into an actionable plan.
• Outstanding stakeholder engagement and project management skills and techniques.
• Ability to build advocacy in the stakeholder network and overcome obstacles that could prevent successful participation.
• Exemplary written, verbal and interpersonal skills, with the ability to sell ideas and work cross-functionally.
• Highly organized and able to prioritize a diverse workload.
• Highly competent with MS packages including PowerPoint, Excel and Word.
• Strong public speaking skills and the ability to facilitate workshops.

Responsibilities

• Monitoring and reporting on retailer performance and process enhancements related to sales and aftersales technology, customer mobility, and connected vehicle.
• Delivering Business Change Management throughout the retailer network.
• Providing administrative and system-specific assistance to retailers and internal departments.
• Managing the relationship with all retailer system vendors.
• Legal coordination and facilitation with local and global legal teams.
• Defining new software and/or process opportunities and forecast impact on customers, Retailers and JLR. Establish ROI and impact on NPS.
• Liaising cross departmentally with internal colleagues to leverage programs, increase effectiveness and assist with analysis of retailer processes.
• Ensuring features are easily accessible by customers and the benefits of purchasing at JLR retailers are widely known.
• Performing other duties as required.

Skills

Digital retailing

Stakeholder engagement

Project management

Analytical skills

Public speaking

Cross-functional collaboration

Education

Bachelor’s Degree in Marketing, Finance, Business Analytics, MIS or General Business or equivalent

Tools

PowerPoint

Excel

Word

Job description

Jaguar Land Rover in Mahwah, NJ is seeking a Retailer Experience Senior Specialist to support design and implementation of sales and aftersales technology solutions. You will collaborate with US/Global teams and retailers to enhance personalized customer experiences in luxury automotive retail.

The role emphasizes change management, vendor relationships, ROI, and cross-functional collaboration, with a hybrid schedule and a comprehensive benefits package.