Customer Experience & Retention Lead

Sonic Automotive, Inc.; San Jose (CA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with company match

Paid time off & parental leave

Training & development

Job summary

Sonic Automotive, Inc. is seeking a Customer Relations Manager for Jaguar Land Rover San Jose in San Jose, CA. The role focuses on delivering exceptional customer experiences and serving as the liaison among dealership teams to resolve concerns and achieve satisfaction goals.

The position emphasizes building lasting customer relationships, coordinating with Sales, Service, and Parts, and maintaining precise CRM records. A relevant degree and automotive dealership experience are preferred.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Minimum 2 years in customer service/relations or automotive dealership environment.
• Strong communication and conflict resolution abilities.

Responsibilities

• Build and maintain positive relationships with customers to promote satisfaction and loyalty.
• Respond promptly to inquiries and escalate issues for timely resolution.
• Monitor customer feedback and identify trends for service improvements.
• Collaborate with Sales, Service and Parts to ensure a seamless customer experience.
• Conduct follow-up calls after sales and service to strengthen relationships.
• Maintain accurate customer records in the CRM system.

Skills

Communication

Interpersonal skills

Conflict resolution

CRM software

Microsoft Office

Organizational skills

Education

Bachelor’s degree in business, communications, marketing or related field

Tools

CRM software

Microsoft Office

Job description

Sonic Automotive, Inc. is seeking a Customer Relations Manager for Jaguar Land Rover San Jose in San Jose, CA. The role focuses on delivering exceptional customer experiences and serving as the liaison among dealership teams to resolve concerns and achieve satisfaction goals.

The position emphasizes building lasting customer relationships, coordinating with Sales, Service, and Parts, and maintaining precise CRM records. A relevant degree and automotive dealership experience are preferred.