Retailer Experience Senior Specialist

JLR; Mahwah (NJ); Hybrid; USD 95,000 - 119,000; Full time

Benefits offered by this job

Global Bonus Program

Discounted Luxury Vehicle Car Program

Generous health care and retirement

Quarterly Chair Massages

Maternity/Paternity Leave

Complimentary lunch

401(k) eligibility

Paid time off benefits

Job summary

Jaguar Land Rover in Mahwah, NJ is seeking a Retailer Experience Senior Specialist to support design and implementation of sales and aftersales technology solutions. You will collaborate with US/Global teams and retailers to enhance personalized customer experiences in luxury automotive retail.

The role emphasizes change management, vendor relationships, ROI, and cross-functional collaboration, with a hybrid schedule and a comprehensive benefits package.

Qualifications

• Bachelor’s Degree in Marketing, Finance, Business Analytics, MIS or General Business or equivalent.
• Minimum 7 years work related experience.
• 3+ years professional experience with a focus on digital retailing, omni-channel retailing or similar.
• Experience with or understanding of automotive retailer sales and aftersales processes.
• Experience with or understanding of automotive retailer sales and aftersales tools, systems, software.
• Experience developing long term partnership strategies, go-to-market plans, implementation plans and training strategies.
• Strong analytic skills and the ability to turn information into an actionable plan.
• Outstanding stakeholder engagement and project management skills and techniques.
• Ability to build advocacy in the stakeholder network and overcome obstacles that could prevent successful participation.
• Exemplary written, verbal and interpersonal skills, with the ability to sell ideas and work cross-functionally.
• Highly organized and able to prioritize a diverse workload.
• Highly competent with MS packages including PowerPoint, Excel and Word.
• Strong public speaking skills and the ability to facilitate workshops.

Responsibilities

• Monitoring and reporting on retailer performance and process enhancements related to sales and aftersales technology, customer mobility, and connected vehicle.
• Delivering Business Change Management throughout the retailer network.
• Providing administrative and system-specific assistance to retailers and internal departments.
• Managing the relationship with all retailer system vendors.
• Legal coordination and facilitation with local and global legal teams.
• Defining new software and/or process opportunities and forecast impact on customers, Retailers and JLR. Establish ROI and impact on NPS.
• Liaising cross departmentally with internal colleagues to leverage programs, increase effectiveness and assist with analysis of retailer processes.
• Ensuring features are easily accessible by customers and the benefits of purchasing at JLR retailers are widely known.
• Performing other duties as required.

Skills

Digital retailing

Stakeholder engagement

Project management

Analytical skills

Public speaking

Cross-functional collaboration

Education

Bachelor’s Degree in Marketing, Finance, Business Analytics, MIS or General Business or equivalent

Tools

PowerPoint

Excel

Word

Job description

POSITION: Retailer Experience Senior Specialist

LOCATION: Mahwah, NJ

RECRUITMENT RANGE: $95,000 - $119,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Transformation Manager, the Retailer Experience Senior Specialist will support the design, selection and implementation of sales and aftersales technology solutions. The Specialist will work closely with US JLR employees, Global JLR employees, JLR Field teams and retailers to ensure the technology supports the processes that drive personalized and differentiated customer experiences in the luxury automotive marketplace, and support efforts to improve owner loyalty and service retention.

What you will be doing:

• Monitoring and reporting on retailer performance and process enhancements related to sales and aftersales technology, customer mobility, and connected vehicle.
• Delivering Business Change Management throughout the retailer network.
• Providing administrative and system-specific assistance to retailers and internal departments.
• Managing the relationship with all retailer system vendors.
• Legal coordination and facilitation with local and global legal teams.
• Defining new software and/or process opportunities and forecast impact on customers, Retailers and JLR. Establish ROI and impact on NPS.
• Liaising cross departmentally with internal colleagues to leverage programs, increase effectiveness and assist with analysis of retailer processes.
• Ensuring features are easily accessible by customers and the benefits of purchasing at JLR retailers are widely known.
• Performing other duties as required.

What you will need:

• Bachelor’s Degree in Marketing, Finance, Business Analytics, Management Information Systems or General Business or equivalent work experience
• Minimum 7 years work related experience
• 3+ years professional experience with a focus on digital retailing, omni-channel retailing or similar
• Experience with or understanding of automotive retailer sales and aftersales processes
• Experience with or understanding of automotive retailer sales and aftersales tools, systems, software
• Experience developing long term partnership strategies, go-to-market plans, implementation plans and training strategies
• Strong analytic skills and the ability to turn information into an actionable plan
• Outstanding stakeholder engagement and project management skills and techniques
• Ability to build advocacy in the stakeholder network and overcome obstacles that could prevent successful achievement of program participation
• Exemplary written, verbal and interpersonal skills, with the ability to sell ideas and work cross-functionally
• Highly organized and able to prioritize a diverse workload
• Highly competent with MS packages including PowerPoint, Excel and Word
• Strong public speaking skills and the ability to facilitate workshops

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

Find out what to expect at each stage of the process along with some hints and tips.

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We look after our employees by offering a host of benefits and investing in their talent through award-winning training