Luxury Service Leader: Elevate Ops & Customer Experience

Jaguar Land Rover of Portland; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free High-Quality Health Coverage (fam

Free Employee Life Insurance

Paid Vacation

401(k) Retirement Program with Company

Lease Allowance: $9,000

Job summary

Jaguar Land Rover Portland is seeking an experienced Service Manager to lead the service department and drive exceptional service for our luxury automotive clients. The role focuses on people leadership, operational excellence, and financial performance to deliver a seamless customer experience.

The ideal candidate has 3+ years of dealership service management experience, strong leadership and communication skills, and familiarity with JD Edwards, CDK, MyKaarma, and JLR systems.

Qualifications

• Minimum 3 years of dealership service management or comparable leadership experience.
• Strong leadership, communication, organizational, and problem-solving skills.
• Solid understanding of service department financials, technician productivity, and warranty processes.
• Experience with dealership management systems and digital service tools.
• Jaguar Land Rover or luxury automotive dealership experience preferred.
• Experience with CDK, MyKaarma, and JLR systems is a plus.
• Valid driver's license and ability to meet dealership driving requirements.

Responsibilities

• Lead, coach, and develop service advisors, technicians, and support staff.
• Oversee daily service operations to ensure efficiency, productivity, and profitability.
• Monitor technician performance, shop production, repair quality, and workflow.
• Deliver exceptional customer service and resolve escalated customer concerns.
• Manage departmental financial performance, including labor sales, gross profit, and expenses.
• Ensure accurate repair orders, estimates, warranty documentation, and manufacturer compliance.
• Collaborate with other departments to maintain a seamless customer experience.
• Drive continuous improvement in customer satisfaction, employee performance, and service department results.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Tools

CDK

MyKaarma

JLR systems

Job description

Jaguar Land Rover Portland is seeking an experienced Service Manager to lead the service department and drive exceptional service for our luxury automotive clients. The role focuses on people leadership, operational excellence, and financial performance to deliver a seamless customer experience.

The ideal candidate has 3+ years of dealership service management experience, strong leadership and communication skills, and familiarity with JD Edwards, CDK, MyKaarma, and JLR systems.