Retail Zone Team Leader – Merchandising & Customer Experience

Ollie; Overland Park (KS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with immediate vesting/match

Associate discount 20%

Voluntary benefits

Job summary

Ollie is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising and sales floor operations, and ensure an exceptional associate and customer experience. You will supervise a zone team, implement company directives, and manage daily tasks to maintain store standards.

Responsibilities include staffing, merchandising execution, replenishment, and ensuring high-quality customer service. This role requires a 1–2 year supervisory background and flexible scheduling, including

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for unloading/processing of merchandise to the sales floor while driving associate productivity and customer service standards.
• Supervise associates within the assigned zone and communicate company directives to ensure follow-up.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team player

Positive attitude

Customer service

Education

High school diploma or equivalent

Job description

Ollie is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising and sales floor operations, and ensure an exceptional associate and customer experience. You will supervise a zone team, implement company directives, and manage daily tasks to maintain store standards.

Responsibilities include staffing, merchandising execution, replenishment, and ensuring high-quality customer service. This role requires a 1–2 year supervisory background and flexible scheduling, including