Retail Zone Team Leader: Merchandising & Customer Experience

Ollie; Carmel (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K plan

Employee discount

Voluntary benefits

Job summary

Ollie’s in Carmel, Indiana, is seeking a Retail Zone Team Leader to guide a zone of the sales floor, drive merchandising, and ensure an exceptional customer and associate experience. You will oversee merchandising, staffing, and daily operations to meet company standards.

The role requires 1–2 years of supervisory retail experience, flexibility for evenings and weekends, and a proactive, team-focused attitude.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Merchandising

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s in Carmel, Indiana, is seeking a Retail Zone Team Leader to guide a zone of the sales floor, drive merchandising, and ensure an exceptional customer and associate experience. You will oversee merchandising, staffing, and daily operations to meet company standards.

The role requires 1–2 years of supervisory retail experience, flexibility for evenings and weekends, and a proactive, team-focused attitude.