Zone Manager - Retail Sales

Paradies Lagardère; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager to partner with the Assistant Manager or General Manager in operating stores, delivering first-class customer service and in-store execution.

You will lead and coach a team, ensuring scheduling, merchandising standards, and compliance while maintaining a safe and engaging work environment. You’ll train staff, manage performance, and strive for operational excellence daily.

Qualifications

• Minimum one year of retail or customer service experience.
• Ability to work various shifts in a 7/365 team oriented environment.
• Excellent customer service skills and ability to communicate effectively in English.
• Proficiency in reading, writing and mathematics.
• Ability to pass background checks and applicable DOT requirements.

Responsibilities

• Put the customer first at all times (internal and external).
• Provide on-the-job training and guidance to sales associates in line with company practices.
• Foster an excellent employee experience and promote engagement.
• Maintain relationships with fellow associates and ensure performance standards.
• Manage store schedules, payroll processes and payroll accuracy where applicable.
• Ensure store appearance adheres to merchandising guidelines and housekeeping standards.
• Open and close store as Key Holder when required.
• Address customer issues, escalate appropriately and document actions.

Skills

Customer service

English communication

Leadership

Time management

Interpersonal skills

Education

High school diploma or equivalency

Job description

The Zone Manager will partner and assist the Assistant Manager or General Manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver a first-class customer service experience relative to service and in-store execution.

POSITION REQUIREMENTS

• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and elevate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provisions of the Standards of Business Conduct Policy

This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Qualifications

Behaviors

Preferred

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Experience

Preferred

1-2 years:

Leadership of a team of 5+ preferred

1-2 years:

Retail Management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.