Retail Zone Leader: Lead Merch & Elevate Customer Experience

Ollie's Bargain Outlet, Inc.; Muskegon (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90‑D

401K with immediate vesting

Career growth & talent development

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. invites applications for a Retail Zone Team Leader position. You will guide a zone of the sales floor, oversee merchandising, signage, and replenishment, and ensure a superior associate and customer experience.

Responsibilities include scheduling, staffing, and ensuring store standards while driving productivity and adherence to company programs. Join a team focused on growth, value, and teamwork in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure merchandise is planned for and received, and the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Merchandising

Customer service

Scheduling

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. invites applications for a Retail Zone Team Leader position. You will guide a zone of the sales floor, oversee merchandising, signage, and replenishment, and ensure a superior associate and customer experience.

Responsibilities include scheduling, staffing, and ensuring store standards while driving productivity and adherence to company programs. Join a team focused on growth, value, and teamwork in a fast-paced retail environment.