Retail Wireless Expert — Tech, Service & Growth

T-Mobile; Christiansburg (VA); On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is seeking dedicated team members to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate network features, and guide shoppers through their journey with strong communication and problem-solving skills.

Hourly base pay starts at $18.00, plus $5.00 training pay. After onboarding 90 days, you can progress toward a Mobile Expert role with an annual incentive target of $18,000 and a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Change agility

Engaging people

Education

High School Diploma/GED

Tools

Retail systems

Job description

T-Mobile is seeking dedicated team members to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate network features, and guide shoppers through their journey with strong communication and problem-solving skills.

Hourly base pay starts at $18.00, plus $5.00 training pay. After onboarding 90 days, you can progress toward a Mobile Expert role with an annual incentive target of $18,000 and a