Mobile Expert – Tech Sales & Customer Experience

T-Mobile; Gilroy (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

At T-Mobile, retail team members support customers by meeting their technology and service needs in a fast-paced store environment. This role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while developing skills in digital tools and service plan recommendations.

The position starts with an hourly base pay of $19.50 plus $5 training pay, with a path to the Mobile Expert role and an annual incentive target of $18,000.

Qualifications

• Requires High School Diploma or GED.
• 6 months of customer service or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, retail team members support customers by meeting their technology and service needs in a fast-paced store environment. This role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while developing skills in digital tools and service plan recommendations.

The position starts with an hourly base pay of $19.50 plus $5 training pay, with a path to the Mobile Expert role and an annual incentive target of $18,000.