Retail Truck Unloader & Stocker – Customer-Focused

Michaels; Freehold (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible Spending Account

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels is hiring a Store Associate for our Freehold, NJ location. You will help customers shop, locate products, and provide solutions while delivering a fast, friendly checkout experience with accurate cash handling.

You’ll engage customers in the Rewards program and Private Label Credit Cards, assist with Omni channel processes like BOPIS and SFS, and support stocking, planograms, and merchandise recovery to keep the store well stocked and inviting.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Retail

Tools

POS system

Job description

Michaels is hiring a Store Associate for our Freehold, NJ location. You will help customers shop, locate products, and provide solutions while delivering a fast, friendly checkout experience with accurate cash handling.

You’ll engage customers in the Rewards program and Private Label Credit Cards, assist with Omni channel processes like BOPIS and SFS, and support stocking, planograms, and merchandise recovery to keep the store well stocked and inviting.