Retail Training Specialist — Onboarding & Growth Coaching

Goodwill Industries of Southeastern Louisiana; Covington (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Retail Training Specialist at Goodwill Industries of Southeastern Louisiana will design and deliver onboarding and certification sessions for store teams, coordinate training content, and act as a knowledgeable consultant to district managers.

The ideal candidate has 3+ years in retail, strong communication, and the ability to motivate colleagues. Occasional travel to retail locations within the territory and collaboration with HR and leadership are expected.

Qualifications

• 3+ years of experience in the retail industry required.
• Excellent communication and coaching skills.
• Ability to motivate team members and drive engagement.

Responsibilities

• Conduct onboarding and in-store training for retail staff.
• Coordinate certification training and maintain attendance records.
• Develop and update training content aligned with organizational goals.
• Partner with HR and store leaders to meet evolving training needs.
• Evaluate training effectiveness and report outcomes.

Skills

Facilitation

Presentation

Coaching

Customer service

English communication

Engagement & motivation

LMS proficiency

Education

High School Diploma or equivalent

Tools

Learning Management Systems (LMS)

e-learning platforms

Job description

The Retail Training Specialist at Goodwill Industries of Southeastern Louisiana will design and deliver onboarding and certification sessions for store teams, coordinate training content, and act as a knowledgeable consultant to district managers.

The ideal candidate has 3+ years in retail, strong communication, and the ability to motivate colleagues. Occasional travel to retail locations within the territory and collaboration with HR and leadership are expected.