Retail Training Specialist (Northshore)

Goodwill Industries of Southeastern Louisiana; Covington (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Retail Training Specialist at Goodwill Industries of Southeastern Louisiana will design and deliver onboarding and certification sessions for store teams, coordinate training content, and act as a knowledgeable consultant to district managers.

The ideal candidate has 3+ years in retail, strong communication, and the ability to motivate colleagues. Occasional travel to retail locations within the territory and collaboration with HR and leadership are expected.

Qualifications

• 3+ years of experience in the retail industry required.
• Excellent communication and coaching skills.
• Ability to motivate team members and drive engagement.

Responsibilities

• Conduct onboarding and in-store training for retail staff.
• Coordinate certification training and maintain attendance records.
• Develop and update training content aligned with organizational goals.
• Partner with HR and store leaders to meet evolving training needs.
• Evaluate training effectiveness and report outcomes.

Skills

Facilitation

Presentation

Coaching

Customer service

English communication

Engagement & motivation

LMS proficiency

Education

High School Diploma or equivalent

Tools

Learning Management Systems (LMS)

e-learning platforms

Job description

Essential Functions

The Retail Training Specialist will help shape our company’s growth through targeted training and development programs. The training specialist will execute orientation programs for retail teams; conduct onboarding training sessions for new hires; coordinate and conduct certification training; and serve as a consultant for team members. The ideal candidate has over three years of experience in the retail industry, excellent communication skills, and the ability to motivate team members.

Responsibilities

• Conduct assessments and collaborate with district managers and training managers to identify skill gaps, growth opportunities, and areas for improvement for store employees.
• Assist in creating and updating training content that aligns with organizational goals, emphasizing areas like change management and retail training.
• Deliver orientation and in-store training to retail associates and leads.
• Provide support for organizational changes by working directly with training managers to develop training initiatives that minimize resistance and enhance knowledge.
• Drive engagement and participation in training programs by promoting a positive learning environment and cultivating a growth-oriented culture.
• Evaluate training effectiveness through developed metrics and report on outcomes; assist in refining programs based on feedback and results.
• Offer one-on-one and group coaching to assist individuals and/or teams to develop their skills, provide excellent customer service, and represent the organization in the best possible way.
• Partner with HR, managers, and senior leaders to ensure training programs meet the evolving needs of the organization.
• Create an interactive training environment, maintain structure in training workshops, challenge participants to improve their skills while assisting them to develop self-confidence and self-reliance within a supportive environment.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Maintain documentation of attendance records and provide participation information to store and/or district managers as applicable.
• Complete other tasks as assigned or needed.
• Assess each program participant’s potential to perform a job by conducting a job analysis, task analysis and job site modification needs.
• Perform other duties as assigned.

Skills and Abilities

• Strong facilitation, presentation, and coaching skills
• Proficiency in training retail store employees.
• Ability to deliver engaging training experiences.
• Excellent interpersonal and communication skills.
• Proficiency with e-learning platforms and Learning Management Systems (LMS) preferred.
• Must be able to interact cordially and productively with a variety of people.
• Must establish and maintain effective working relationships with, and among, all personnel.
• Must be able to read, write and communicate clearly in English.

Requirements

High School Diploma or equivalent required.

• 3+ years of experience in retail industry is required. 6 months of experience at Goodwill required. Work experience as a retail trainer, sales trainer, or similar role is preferred.
• Availability to travel to retail locations throughout the organization’s territory.
• Must provide own transportation.
• Must be able to clear DMV check.
• Must possess valid operator’s license and maintain current vehicle registration and liability insurance.

Physical/Mental Demands

• Must be able to tolerate frequent periods of high stress, heavy workload and multiple priorities.
• Must be able to see, hear, speak and otherwise communicate effectively.