Retail Training Specialist — Early-Career Educator

Mercedes-Benz Vans USA; Atlanta (GA); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Mitarbeiterhandy möglich

Mitarbeiter Events

Gesundheitsmaßnahmen

Betriebliche Altersversorgung

Mobilitätsangebote

Flexible Arbeitszeit möglich

Mitarbeiterrabatte 가능

Coaching

Mitarbeiterbeteiligung möglich

Parkplatz

Gute Anbindung

Barrierefreiheit

Kinderbetreuung

Kantine, Café

Job summary

Mercedes-Benz Vans USA is seeking a recent graduate for the MB Academy Retail Training team to develop short-form video learning content that explains vehicle features and technology to customers and dealer personnel.

You will translate complex automotive concepts into engaging explainers, script and produce videos, and ensure content aligns with brand guidelines. This is ideal for someone eager to learn and collaborate across teams in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent in communications, digital media, marketing, automotive tech, engineering, instructional design, business, or related field.
• Recent university graduate or early-career professional with relevant academic, internship, portfolio, or project experience.
• Strong interest in automotive products and vehicle technology.
• Experience creating social media or digital content, including short-form video.
• Ability to explain complex technical concepts in simple language.

Responsibilities

• Review recurring customer questions, complaints, and DTU topics related to vehicle features and technologies.
• Identify and prioritize education opportunities based on frequency, impact, relevance, and value to the dealer network.
• Translate complex product information into clear, customer-friendly explanations.
• Plan, script, record, edit, and publish short-form educational video content.
• Adapt content for digital and social formats while maintaining brand standards.
• Coordinate with cross-functional teams to validate content before publication.
• Distribute approved content through official Mercedes-Benz channels and dealer platforms.
• Maintain content pipeline, editorial calendar, production tracker, and assets.
• Monitor engagement and feedback to drive improvements.

Skills

Video content creation

Short-form video editing

Digital storytelling

Strong communication

Education

Bachelor’s degree in communications, digital media, marketing, automotive technology, engineering, instructional design, business, or a related field

Tools

Adobe Premiere Pro

Adobe Express

Canva

CapCut

Job description

Mercedes-Benz Vans USA is seeking a recent graduate for the MB Academy Retail Training team to develop short-form video learning content that explains vehicle features and technology to customers and dealer personnel.

You will translate complex automotive concepts into engaging explainers, script and produce videos, and ensure content aligns with brand guidelines. This is ideal for someone eager to learn and collaborate across teams in a fast-paced environment.