Retail Training Junior Associate Consultant (Intern)

Mercedes-Benz Vans USA

Atlanta (GA)

On-site

USD 52,000 - 82,000

Full time

36 hours ago

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Benefits offered by this job

Mitarbeiterhandy möglich

Mitarbeiter Events

Gesundheitsmaßnahmen

Betriebliche Altersversorgung

Mobilitätsangebote

Flexible Arbeitszeit möglich

Mitarbeiterrabatte 가능

Coaching

Mitarbeiterbeteiligung möglich

Parkplatz

Gute Anbindung

Barrierefreiheit

Kinderbetreuung

Kantine, Café

Job summary

Mercedes-Benz Vans USA is seeking a recent graduate for the MB Academy Retail Training team to develop short-form video learning content that explains vehicle features and technology to customers and dealer personnel.

You will translate complex automotive concepts into engaging explainers, script and produce videos, and ensure content aligns with brand guidelines. This is ideal for someone eager to learn and collaborate across teams in a fast-paced environment.

Qualifications

Bachelor’s degree or equivalent in communications, digital media, marketing, automotive tech, engineering, instructional design, business, or related field.
Recent university graduate or early-career professional with relevant academic, internship, portfolio, or project experience.
Strong interest in automotive products and vehicle technology.
Experience creating social media or digital content, including short-form video.
Ability to explain complex technical concepts in simple language.

Responsibilities

Review recurring customer questions, complaints, and DTU topics related to vehicle features and technologies.
Identify and prioritize education opportunities based on frequency, impact, relevance, and value to the dealer network.
Translate complex product information into clear, customer-friendly explanations.
Plan, script, record, edit, and publish short-form educational video content.
Adapt content for digital and social formats while maintaining brand standards.
Coordinate with cross-functional teams to validate content before publication.
Distribute approved content through official Mercedes-Benz channels and dealer platforms.
Maintain content pipeline, editorial calendar, production tracker, and assets.
Monitor engagement and feedback to drive improvements.

Skills

Video content creation

Short-form video editing

Digital storytelling

Strong communication

Education

Bachelor’s degree in communications, digital media, marketing, automotive technology, engineering, instructional design, business, or a related field

Tools

Adobe Premiere Pro

Adobe Express

Canva

CapCut

Job description

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Aufgaben

About Us

Job Overview

The MB Academy Retail Training team supports the Mercedes-Benz dealer network by developing learning solutions that strengthen product knowledge and improve the customer experience. The Customer Education Strategy JAC will support a new management-directed initiative focused on helping customers and dealer personnel better understand Mercedes-Benz vehicle features and technologies.

This role will identify “Difficult-to-Use” (DTU) topics through insights from the Customer Contact department and other customer and dealer feedback sources. The JAC will translate complex product and technology information into short, engaging video learning nuggets for distribution through official Mercedes-Benz channels. The assignment is intended for a recent university graduate and is expected to last at least one year.

Responsibilities

Partner with the Customer Contact department to review recurring customer questions, complaints, and DTU topics related to vehicle features and technologies.
Identify and prioritize customer education opportunities based on frequency, customer impact, product relevance, and potential value to the dealer network. Research additional learning opportunities through dealer feedback, product launches, technology updates, connected services, and customer ownership trends.
Translate complex automotive and product technology into clear, accurate, and customer-friendly explanations.
Plan, script, record, edit, and publish short-form educational video content, including quick tips, feature demonstrations, how-to videos, and product technology explainers.
Adapt content for appropriate digital and social formats while maintaining Mercedes-Benz brand standards, voice, and visual guidelines.
Coordinate with Product Management, Customer Experience, Customer Contact, Marketing, Communications, Legal/Compliance, and MB Academy subject-matter experts to validate content before publication.
Support distribution of approved content through official Mercedes-Benz channels and dealer-facing platforms, as appropriate.
Maintain an organized content pipeline, editorial calendar, production tracker, source materials, approvals, and digital assets.
Monitor content engagement and customer feedback and recommend improvements or follow-up topics.
Prepare regular updates and presentations summarizing DTU insights, content produced, channel performance, and upcoming opportunities.
Stay current on Mercedes-Benz products, vehicle technology, infotainment, connected services, electric vehicles, driver assistance systems, and relevant social media trends.

Qualifikationen

Qualifications

Bachelor’s degree in communications, digital media, marketing, automotive technology, engineering, instructional design, business, or a related field.
Recent university graduate or early-career professional with relevant academic, internship, portfolio, or project experience.
Strong knowledge of or demonstrated passion for automotive products and vehicle technology.
Demonstrated ability to create social media or digital content, including short-form video.
Ability to explain complex technical concepts in simple, customer-friendly language.
Excellent verbal, written, presentation, and storytelling skills.
Proficiency in Microsoft Office products.
Ability to manage multiple assignments, deadlines, reviews, and stakeholder inputs.
Eager to learn, proactive, collaborative, detail-oriented, and comfortable working across functions.

Preferred Qualifications

Experience with video recording and editing tools such as Adobe Premiere Pro, Adobe Express, Canva, CapCut, or similar platforms.
Understanding of YouTube, Instagram, TikTok, and other short-form digital content formats.
Knowledge of electric vehicles, infotainment, connected services, mobile applications, and advanced driver assistance systems.
Experience using engagement data, customer feedback, or basic analytics to improve content.
Portfolio or examples of automotive, technical, educational, or social media content.

Expected Deliverables and Measures of Success

Establish a repeatable process for receiving, reviewing, and prioritizing DTU topics with Customer Contact.
Maintain a documented customer education content pipeline and editorial calendar.
Produce a consistent series of approved short-form learning videos for customers and dealers.
Build an organized library of reusable customer education content and source assets.
Track content reach, engagement, customer feedback, and recurring DTU themes to inform future content.
Demonstrate increased efficiency in turning identified customer needs into approved educational content.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Benefits